"STRONGLY DO NOT RECOMMEND"

I don't really even want to give 1 star! Ordered 2 gillets on 6th December as Xmas presents for my parents. They arrived on the 24th December and both were faulty
On trying to find a way to return these items, I was told the warehouse is closed and not accepting returns for 3 weeks.
They then sent me another gillet that I didn't ask for and I now am waiting to here how and when I can return them
I live abroad and my mum is a carer and cant cope with hassle of returns.
I have never experienced anything like this and DO NOT RECOMMEND this company at all
I am beginning to believe they are a SCAM
I have tried calling - no answer.
I joined a "live chat" and get no response.
I am being constantly "fobbed off" via email!!

"Too much for Shippment and Customs"

Product is okay and as described. Delivery took 2 weeks and had to pay an additional 8,27€ in custom fees. Maybe I had zu educate myself better regarding the post Brexit regulations, but it‘s not worth it to me to pay nearly the same ammount for Customs and Shippment then the Product itself.

"Happy with the purchase"

Happy with the purchase. Quick delivery and good price. Happy to use the company again.

"All as described spot on cheapest around"

All as described spot on cheapest around

"Excellent product"

Excellent product - does what it says.

"Excellent service"

Excellent service, very good products, just what we wanted and very fast delivery

"Been looking this product and found…"

Been looking this product and found here as I’m using it quite sometime especially when I’m going out or at work and has best quality, kept your coffee hot up to 8hours and very handy especially when you driving.

"Fast delivery & goods are as described"

Fast delivery & goods are as described

"Excellent product but the delivery was…"

Excellent product but the delivery was a bit late.
Overall, I am very satisfied with this service.

"The product is great"

The product is great. The 1.9L is big enough for me. But the delivery is a bit slow. Overall is good!