"A very good team indeed ."

Having been let down by 3 local firms I was hoping that DNA Home Improvements would actually turn up and do a proper job,I wasn’t disappointed! we had Kieran fit the doors and Craig and Co fit patio doors , all workmen done a great job and cleaned up thoroughly after them, The office kept me informed of delivery dates and updates along the way, so far so good and would highly recommend to all.good communication and a very efficient team of workmen, all pleasant and nothing to much trouble for all involved.Big thanks 😊

"Recently had a lovely front door…"

Recently had a lovely front door fitted. The fitters were superb and the office kept us fully informed - highly recommend.

"Avoid this company at all cost."

Avoid this company at all cost.

We asked this company to quote for a conservatory on a new build. We had to chase and chase to get a quotation, which missed numerous items we’d requested.

An additional requirement was that our new build is on pilings and the likelihood would be that our conservatory would need to built using a raft or pilings.

We asked DNA Home Improvements to contact the builder regarding the construction and shook hands on the deal.

We waited weeks and weeks. Emails to DNA Home Improvements not returned.

Finally got an email today saying that after speaking to the builder DNA Home Improvements say they can no longer assist with this project.

They have strung us along for months.

I would not recommend DNA Home Improvements at all.

Avoid!

"Update. Use another company!!!"

Update.. over two weeks now since suppliers inspected and agreed with numerous faults.. Dave and Dave come the following day. I’ve chased and chased for a resolution to now be told Lisa and dave are on annual leave.

Totally unacceptable considering the overall poor workmanship and fitting.

Would I recommend? Defiantly not!!!

Initial review..
Totally unacceptable after taking our deposit we made numerous complaints and although very good to start with now we’ve paid looks like they would prefer the court process.. I’ll change my review if the issues are rectified. Will update either way as trying to be as fair as possible as certain fitter was great throughout! We’ve windows fitted now that are the worst I’ve seen and I’ll be looking at removing as the quality is shocking! This was not the spec of window you sold me in your sales pitch nor what I was promised. I’d recommend looking for another company at this point as these windows are crap in my opinion. I made an official complaint 3 days ago to only get a generic response that they will look into it.. you’ve let yourselves down Dna don’t promise what you can’t deliver.

"Great service"

Great service, good price, excellent workmanship - we're very pleased and certainly recommend DNA Home Improvements.

"Great service"

All good from start to finish, had two windows replaced. Very friendly fitters, didn't take too long and no mess! Well pleased. Would recommend,

"Phil Jones"

Great service

Punctual
Polite
NO nonsense
Explained all options
No pressure
Great service

"Have just had Phil out to give me a…"

Have just had Phil out to give me a quote for a new back door. He gave me a quote (the amount I would have to pay) on a photocopied 'DNA'
Pricing sheet. All seemed to be going well until I asked for a formal quote detailing what I was ordering with of course the price. He told me this request was unreasonable and that I wouldn't get anything until I had paid the deposit. He then became quite irritated and walked out of my house, so rude. I'm left very disappointed, but it just confirms to me that double glazing salesmen actually are the charlatans so frequently parodied in popular culture.

"So far, so excellent"

So far, I have only dealt with Phil Jones who came out to do my quote. He was pleasant and on time and did not try and back me into a corner (like some other companies had tried to do). He also wore a mask in the house , as I did, and neither of the other two companies had done that. I am not vulnerable, but I appreciated that small action very much.
I had initially asked for a rough idea of the cost of replacing the windows on the front of the property, but Phil was so easy to deal with and the prices were so attractive that I ended up placing an order for the whole flat to be done - 10 windows and two doors. The surveyor will be with me to measure fully in only three days and when I spoke to the lady on the phone, Diane, she was as pleasant as Phil. To date, my experience of this company has been extremely positive and I have faith that the the work will be carried out to a high standard. Phil also agreed to delay the fitting until April, which is much better for me.
Thank you DNA Home Improvements for a pleasant an easy transaction

"Immediate Response"

Contacted DNA this morning regarding a faulty lock on our front door (manufacturing fault) that was installed over 2 years ago. Customer Services were very polite and helpful and stated they would get someone out as soon as they could. We are based in North Shropshire and the DNA guy was waiting for us at the front of the house before we returned from walking the dogs, having travelled from Crewe... Excellent service, again, can't recommend them enough. Thankyou