"I never received my order"

I never received my order. I received the invoice showing I had paid for the item and promising that a delivery notice would be forthcoming. It never came.

"great website"

great website. easy to navigate. fast delivery.

"Excellent service "

Quickly delivered, my bone china lamps arrived in perfect conditions. By the way, they are lovely!

"I was struggling to place an order on…"

I was struggling to place an order on the website. The amazing customer service lady processed my order. There was a four week lead time but because of travel arrangements I needed the goods earlier. I had them in two days. Unbelievable service and the quality of the product is astounding.

"Lovely quality"

Lovely quality; you get what what you pay for! We ordered three pendants which arrived quickly and beautifully packaged. Would have no hesitation in purchasing from Original BTC again.

"Well Sarah was great as my light could…"

Well Sarah was great as my light could not be fixed on the wall, it needed more secure fitting. I contacted Sarah last Thursday, she was very helpful and understanding and said she would dispatch the extra bracket my outside light needed. I am still waiting for that bracket,hence my light is still not fixed.

"Excellent service quality second to…"

Excellent service quality second to none amazing designs

"AVOID"

I strongly advise against engaging with this company under any circumstances. They release products that are essentially unfinished prototypes, and subsequent updates leave customers with the bitter feeling of having purchased an expensive trial version.

My specific incident involves the purchase of the Shard Chandelier at the end of 2022, installed only in November 2023. Upon setting up the light, it became evident that it looked peculiar, with visible bulbs and a cheap-looking frame visible from every angle. Upon comparing my light with the product on the website, it was apparent that Original BTC acknowledged the design flaws by making subsequent changes and covering the whole bottom of the light with glass.

Seeking a resolution, I contacted the company to inquire about upgrading my light to enhance its appearance. I expressed a willingness to pay for a frame upgrade while retaining the 'bone chine handmade in Britain' feature, provided it could be offered at a reduced cost. To my dismay, I was offered the option to purchase only the frame and fittings for almost £2.3k!!!, making the 'bone china handmade in Britain' a feature the company proudly promotes and built their fame on, ironically the least expensive part of the light that's worth not even £400.

Given this experience, I strongly discourage others from making any purchases from this company. It seems they may still be refining their designs, and potential changes could leave customers with disappointment and minimal accountability on the company's part.

"Absolutely brilliant service"

Absolutely brilliant service! The Customer Service team were extremely helpful in arranging for our delivery to Germany. The Alma lamp arrived meticulously packed, is an engineering and design marvel and is bringing us utter joy when we look at it in our room.

"The best of British"

Beautifully designed lamp, great quality and craft, quick delivery