"Your support team is extremely patient…"

Your support team is extremely patient with an aging newby to your platform. My last experience, a few days ago, was one that the team pointed out was in the Help section, but still gave me the steps I needed to take. Thank you for assisting me so nicely.

"Orders cancelled regularly by appsenic…"

Orders cancelled regularly by appsenic who of course state they were by sellers due to stock levels. SORT OUT YOUR SELLERS THEN! Orders are cancelled because seller has been asked by major reseller to not warrant orders from anyone else, according to Appsenic anyway. IN THAT CASE TAKE THEM OFF THE PLATFORM! I spent a week importing and sorting out 5000 clothes from a UK seller ending in code 1365 only to be told they want sell goods to my customers. What a con artist! The goods are very over priced when compared to sellers on eBay so where do you think the customers will be? Don't fall for subscribing, you'll be throwing your money away. My store has received so much negative feedback on the few orders I have had with very little profit might I add, do to cancelled orders. Absolutely shocking service. They want your money but don't have the back end to keep stock levels up or the balls to remove sellers for sales practices! AVOID!

Update: Still order has not been sent to my customer! Other orders are moving but this is not. I have brought this to your attention on several occasions and I'm blown off by Adrian aka Razman each time. Adrian's telephone number does not work and when highlighting this, it is for suppliers only! Due to AppScenic's incompetence at keeping stock levels up to date they first state that it is not available in the UK and when pointing out that it should not be on the UK suppliers lineup it changed to they are now out of stock. I chose the alternative and yet this sits in limbo with no update which has led to negative feedback being left against our business which we are passing on to AppScenic. Upgrading to Pro clearly does not benefit this service received.

"The accurate and fast work processing…"

The accurate and fast work processing and warm customer service are very impressive. I am always grateful.

"AppScenic Training "

The AppScenic training has been very helpful, to ensure business success and the Customer Care Team is very quick to assist.

"I'm new to appscenic so I do appreciate…"

I'm new to appscenic so I do appreciate your business and I'm looking forward to your helping me build my business.

"Great Work"

The products listed are products that can actually sell, and that's important because cash is oxygen. These are valid suppliers and that is great work done on your part.

"Being that i just joined the family"

Being that i just joined the family, The best i can say is, that everyone who I spoke with were very friendly and patient. I also learned a lot with the short time that I have been with the company.

"AppScenic Review"

I've been using AppScenic for the past two and a half months to stock my online pet store, and I'm thrilled with the quality ands variety of the 100 items I've chosen. The platform is user-friendly and offers a fantastic range of unique pet products that my customers would love. However, I wish there were options in essential categories like pet food and health supplements. Also in pet toys I could not find frisbee-a common pet toy. Overall, it's a great platform with room to grow in those areas!

"Honest Feedback"

This is John, a dropshipper from Sydney, Australia. I would like to share my honest review of Appscenic, based on my experience as a seller on eBay.

First, the customer support at Appscenic is friendly but lacks professionalism. Even for simple inquiries, a ticket needs to be submitted, and sometimes it takes 1-3 days to get a response. There were instances where it took 2-3 days, especially if the issue arose during the weekend. This was very inconvenient, especially in urgent situations that require immediate assistance.

Another significant issue I encountered is that some of Appscenic’s suppliers do not allow returns. I was unaware of this, and none of my peers knew about it either. You need to carefully check the return policies for each supplier.

From my perspective as a dropshipper, it’s crucial to get quick and professional support in urgent situations. However, Appscenic's customer support seems to lack the necessary expertise. Simple questions require a ticket to be issued, and responses can take up to 24 hours or even 3 days, depending on the situation. This leads to a lot of frustration, and ultimately, it can affect profitability.

By comparison, other platforms like CJdropshipping offer responses in 2–5 minutes with detailed guidance and chat support, which is a stark contrast to the delays I experienced with Appscenic.

Regarding the biggest issue I encountered: I recently listed Christmas decorations from Vida XL (a supplier on Appscenic) on eBay. After my buyer received the product, they noticed a significant difference between the photos on Appscenic and the actual item. They filed a return claim on eBay, which was accepted. I requested pictures from the buyer, and the situation seemed valid, especially since these were decorations, and the quality difference was apparent.

I decided to offer a free return to the buyer and contacted Appscenic to initiate the return process. As always, Appscenic required me to submit a ticket. After 2-3 days, I received an email from Vida XL, stating that they no longer accept returns in the U.S. I was shocked. In today’s world, it’s hard to believe that some suppliers don’t allow returns.

Despite this, I honored my promise to the buyer and offered a free return. The buyer was surprised by Vida XL’s refusal to accept returns and thanked me for handling the return on my own.

However, here’s where it gets even more confusing: I later found that on Syncee, Vida XL allows returns within 14days. I had just received an email from Appscenic stating that Vida XL US does not accept returns, so this left me feeling very confused.

Why does Vida XL have different return policies depending on the platform? This is a major concern. If we can’t even rely on consistent return policies, which platform should we trust?

I’m sharing this review along with the emails I received from Appscenic about Vida XL’s no-return policy, as well as the information from Syncee about the 14-day return policy.

This is my honest feedback.

* I can"t attach the images here.

"Easy to follow and use"

Easy to follow and use