"Great quality heatpumps"

Great quality heatpumps, with good aftersales support.

"IVT18 pre-plumb package"

I purchased the full pre-plumb package for my barn conversion and Cool Energy couldnt have been more helpful.
I spoke to a lovely lady who sent me a property assesment form and links to installation diagrams on the website to give me an idea of what would be fitted.
They directed me to an approved installer who fitted my equipment and signed everything off.
From start to finish they were brilliant and when i had a question regarding settings on the controller, there tech support was great.

"We initially had problems due to being…"

We initially had problems due to being locked down for covid & not being able to visit our holiday home in Scotland. We contacted Cool Energy & one of their technical advisors, Dave Watson talked me through setting up the water heating system & it is now working 100%. We would like to thank the entire Cool Energy team for their professionalism & prompt response in solving our problem. Most companies would have given us the brush off on a system that is nearly 3 years old but this made no difference to them & I can highly recommend them.

"Fantastic company"

Fantastic company, used many times now great products and service. Not much they dont know about heat pumps.

"Great Service"

We have just had our boiler replaced with a Cool Energy invertech heat pump. From initial enquiry through to recommending a local installer, we cant fault the service. The heat pump is very quiet and so far seems very efficient to run. Very happy!

"Heat pumps made easy!"

Ordered a heat pump from these guys, cannot thank them enough for the help and advice given.

Talked me through the options and helped me understand the technical side for my plumber and electrician to install.

Product arrived when they said it would, looks the part and now ready for install.

Cannot wait to have green energy running through my home!

"Very pleased"

Very pleased, well built quality heat pump.
Cool Energy staff, very helpful with product selection and setup.

"Salut"

Salut, ce aplicație pentru Android folosiți? cea veche nu mai funcționează 😞😞(coolenergy 11.8kw)

"exceptional customer support"

Excellent customer service from start to finish- Chris was particularly helpful and even responded to technical queries over the weekend and managed to give clear guidance to resolve any error codes which are designed to protect the system- whilst the errors were a concern they correctly point out issues so that corrective action can be taken- for example I was not aware I needed a buffer tank but the error codes I was getting allowed Chris to identify the problem with my heating system which were no fault of the heat inverter pump- by putting the buffer tank in the errors were cleared.
I would highly recommend the CoolEnergy

"Would Highly Recommend"

Really helpful company, easy to deal with, no pressure selling and seem to know everything when it comes to heat pumps.
They explained everything we needed and how it would work simply for us to understand. We went for the ecostore hot water system (which looks very cool) with a separate heating heat pump unit and so far its costing much less to run than our old oil boiler.