"I was advised the tin of paint I had…"

EI was advised the tin of paint I had ordered was the last one and had been opened and there was approximately 75% left and the priced was reduced by half.

I asked if the tin was damaged or dented and was advised it was not and decided to accept the half price offer. However, when the paint was received the tin had numerous dents.

The paint was very well packed and the box had not suffered any damage whilst in transit so the damage must have been present before sending, despite receiving confirmation that it was not dented or damaged.

I called and could not speak with the person who I had previously spoken to and gave details to a colleague who said he would pass on the details.

10 days later I am still waiting for a call back.

EDIT after Holman reply:

The tin had 2 dents and a crease as shown in the photos sent to you.

The reason for 2 stars is because I was lied to about the condition of the tin and also because nobody had the courtesy to call me back despite an assurance that they would.

"always good service"

always good service

"Paint arrived again with tin all bashed…"

Paint arrived again with tin all bashed in leaking around the lid , this is the 4th order from you now and all the tins in all 4 orders have been dented in some way you need to sort out your packaging its no joke .

"Good advice, prompt delivery"

Expert advice regarding Teknos paint;prompt delivery

"Brilliant, accurate service"

Quick, by return service and careful attention to my order to make sure I had ordered the correct shade of paint, as the options were complex.

"Excellent"

Excellent, expert advice and service.

"Colour was spot on."

Futura 40 and Otex Primer Delivered in excellent condition. Match to a Dulux colour was spot on.

"Sikkens Cetol WF 771 Mid Oak"

Verbal contact was made by telephone to first query and then establish the correct colour which had been ordered.

"Ordered item 25th"

Ordered item 25th. May, contacted by phone 4th. June as I had not received it. Was assured that I would receive it on Thursday 6th. June or Friday 7th. June at the latest. Did not receive it.

"Tel / Online support"

I had to check the spec of the paint. They were great and helped with the online ordering process. Paint arrived within a couple of days