"Only 1 star because there is not an…"

Only 1 star because there is not an option for 0 stars. Avoid this company or the directors and family at all costs. They took a large 40% deposit from me for an oak garage in December 2020 knowing at the time the company was about to go into liquidation. The directors now plan to rise like a phoenix having stolen cash from many customers like me. I challenged the directors personally in this via email and have given him sufficient time to rectify the situation which he has not done. The director runs the company with his family so avoid any companies with the same directors. Including the wedding business. Easy to research the web of companies they run on companies house website. Just wish we had know before losing so much money. The recent reply from this company goes no way to rectifying the situation. I have been offered no compensation at all or been contacted personally by anyone at the company to explain. They are just trying to downplay a negative review. STILL AVOID!

"Oakmasters - A two year nightmare with this company"

I have delayed writing this review as I was hoping to resolve things amicably, but I feel I have a duty to future customers of Oakmasters to warn them of our horrendous experience from start to finish. 2 years and 3 months ago, we ordered and put down a deposit for a 2-storey 3 bay luxury oak garage costing £44,000. We are still battling with Oakmasters to come and replace the inadequate featheredge board they used having promised in writing that they agreed was unsatisfactory and that they would resolve back in March 2019. I have had hundreds of emails and phone calls between myself, James Rice and Stewart Newell, repeatedly waiting up to 3 months between correspondences. We should have acted sooner when alarm bells started ringing having parted with a £13,000 deposit in June 2018 and received no correspondence from them for 3 months. Chased a further 5 times and finally a further 3 months later, they arranged a meeting and set a new installation date. The installation was 8 months late - staircase didn't turn up for a further 3 months. Every single date promised by Oakmasters was pushed back or cancelled due to staffing or transport issues. Shoddy installation with awful materials including large splits in the wood, different thicknesses, unclean joins, glue everywhere and a garage covered in oak featheredge board which is mouldy and black, having been inadequately stored - cleaned with acid twice and it still looks horrendous. Building regs won't sign off the building due to 2 outstanding issues (one with the structure) still unresolved. 2 of their freelance installers informed us this wasn't the first job they'd had problems with the company. A truly shocking experience I'll be glad to put an end to some day, I hope. (September 2020)