"We were lucky enough to discover Custom…"

We were lucky enough to discover Custom Fronts and use them for our self build property. What an absolutely amazing product and fantastic team. Ian and his team have been so diligent with incredible attention to detail. I could not recommend this team enough. What a wonderful small business. Thank you so much for our incredibly beautiful bespoke kitchen.

"I am trying to place an order with them…"

I am trying to place an order with them - I call and call and press the option to speak to the sales line and no-one ever answers. I leave clear messages to call me back and again no-one ever does. This isn't just an isolated occurrence today - its an ongoing issue. I am wondering if they are out of business.

They may well be brilliant if you can ever get a response from them but I am losing so much time with no response I am about to try someone else. A shame as the product looks very good.

"Beautiful Work"

We received our custom fronts for our Howdens kitchen a few weeks ago and I couldn’t be more thrilled. They are so beautiful and the craftsmanship is outstanding. There is a long wait time for these but this was explained to me during my first consultation with Molly and I was happy to wait (they’re definitely worth waiting for!) I also have to give special kudos to Lauren, the studio manager there, she has been nothing but kind, understanding and helpful. She went above and beyond to help me when I had some problems and I couldn’t be more grateful for the attentiveness she showed me! Overall I’m so happy and I couldn’t recommend this company enough!

"Excellent customer service and…"

Excellent customer service and beautiful product.
Very happy with every element of the process.
The team were great and really accomodating of our needs

"Superb quality walnut fronts"

We ordered walnut fronts for our kitchen carcasses and the quality is absolutely outstanding. The whole team went out of their way to ensure the products reached us in perfect condition and were super helpful (bearing in mind we altered things as we went along!!). The final product is a kitchen that looks and feels exceptionally high end. Thanks to Molly, Lauren and the rest of the team.

"Really poor communication and problems not resolved …"

I don’t normally leave negative reviews but I’ve run up against a brick wall trying to get the issues with my order resolved. The initial contact with the company was great but once I had paid my deposit it became really difficult to get prompt replies to my emails. The lead time was very long (but I did know this from the outset) and the company were very reluctant to guarantee a delivery date which made liaising with my fitter really hard. Once the fronts arrived I was very happy with the quality but there were a number of errors which I informed the company of. These included a missing panel, a shelving unit that was not as deep as requested, and doors that were shorter than agreed. I have had a bit of back and forth but now, despite a number of emails, there has been radio silence for three weeks. This is very disappointing as the project was expensive and remains unfinished. I think the company might have expanded beyond their capacity to work accurately and that internal communications are not what they might be. So, despite the quality of the product, I am only able to give two stars for my experience with Custom Fronts, but hope that they are able to resolve my issues very soon.

"Superb fronts and unbelievable customer care"

We fitted birch ply fronts ,from custom fronts,last year ( which looked amazing) and after 9 months some marks began to appear. I contacted custom fronts and spoke to Lauren who said it shouldn’t happen and would I send pics. After trying to remove the marks( with a cleaner supplied by cf) to no avail, Lauren informed me my fronts would be remade and refitted by them. They fitted them today and they are superb.
This level of customer service and genuine care for their customers ( even after over 12 months) is unprecedented as far as I’m concerned. In all honesty I was stunned, but dealing with Lauren and having our new fronts fitted by Ian ,the director!( and of course Olly) I realised this seems to be par for the course for customer fronts. They care deeply and take pride in every aspect of their business and definitely care for their customers from first contact til ,as in our case, well into the future.

"Exceptional quality"

Custom Fronts have done the fronts for my Howdens kitchen carcasses, and I cannot be happier that I chose them. The products themselves are of outstanding quality - so perfectly polished and finished that one stares at them in wonder of how it can have possibly been achieved.

The fronts arrive carefully packaged, and with instructions that make it a child’s play to fit them. Note though: your fitter might think that they are above instructions. Don’t let them. Insist that they heed them. It’ll make the difference between, e.g. the grain of the wood all being in its natural pattern, or a mismatch (although that has its charm too).

Their customer service is also second to none. A horrible IT glitch messed up my order at the eleventh hour. The entire team came to the rescue, and did not rest until absolutely everything was put to rights, even when that involved considerable time and resources on their part. All of this was done entirely willingly.

I’ve been left with the impression that these people don’t seek to please their customers only because it is good for business; they also genuinely care about making their relationships with customers mutually rewarding, and - if it doesn’t sound too grandiose - about adding more beauty to the world.

They’ll have me back at their door for any other project to which they can contribute.

"Very happy with our cabinet fronts"

Very happy with our cabinet fronts. They look amazing and Lauren was a pleasure to work with.

"Really happy with the end result"

Really happy with the end result. There was a little bit of chasing required in the early stages, but once we were through to the factory the service was much better. The attention to detail and quality was excellent and Lauren went above and beyond in the factory to get our order how we wanted it and on time. My only slight recommendation would be to sticker the side of the panel that is the 'good' side as my carpenter installed a few the wrong way. A simple thing that would mean it's not left to personal choice and the correct side is always used.