"De webshop van Travelteq verstuurt mijn…"

De webshop van Travelteq verstuurt mijn bestelling niet, reageert niet op mijn e-mail en neemt de telefoon niet op (nadat ik heel erg veel moeite moest doen om het nummer te vinden).

Kennelijk is deze zaak failliet?

"Simply the best and handsome bag in the…"

Simply the best and handsome bag in the world. I do feel naked when not accompanied by my Travelteq. Have had my first one for almost ten years now, without a single complaint: zippers work, leather looks better as years go by and she (...) fits at any occasion.

"Great products and customer service"

Great products. High quality. Great customer center. Reply in one day to my emails and offer free solutions to my problems.

"Nice business bag"

Nice business bag, is looking better every month.

"Complete Silence from their Customer Service over a Defect"

I received a Briefcase All Leather that was entirely missing 2 interior pockets, one zippered and one not. The 2 interior pockets that my briefcase is missing is shown both in photographs on their website listing and described in their Specifications section for the briefcase. I contacted them on the day of delivery by email and chat, and then again the next day by chat... and then -again- by email and chat three days later. I've been met with complete silence. Meanwhile, I've observed them disable my store account (Invalid login credentials / No account found with that email), raise the price by USD $80 on their website, add a new chat support representative to my chat on their website (still no reply), and update their Instagram.

I began my attempts to reach out to them feeling disappointed and now I'm just a very angry customer. I'm not new to their products, either; I purchased from them back in 2011 and it was a normal transaction for a fantastic briefcase that I've used almost daily since. I was just trying to add another of their briefcases to my collection and... well, here I am.

What's the point of having a FAQ page with a Return Policy and a Product Warranty ("It is up to you to check the products upon delivery and to notify us within 14 days. Failure to do so will result in a loss of your rights.") if you aren't going to reply to the customer who reaches out?

In short: Absolutely horrible customer service and does not stand by products.

"Travelteq offers very good service"

Travelteq offers very good service. Contacting the company was easy and their response was helpful.

"Mooie tassen voor een eerlijke prijs"

Mooie tassen voor een eerlijke prijs. Uitstekende service van Travelteq, ze zijn erg behulpzaam. Duidelijk goede kwaliteit tassen en prachtige winkel. Zeker een aanrader

"Messenger Orange travelling with me around the world!"

I'm from Miami, last time I stopped in Amsterdam I bought a messenger original orange! There's not day I don't get a compliment! Great product, super practical, great design, way to go Dutchies!

"I am proud owner of the All Leather …"

I am proud owner of the All Leather Briefcase. I really like the design and the bag only gets better with age. Also the quality is good, I've never had any problems with water coming in during rainy days.

"Very good quality"

The briefcase (I bought Original briefcase 'golden/navy' colour) is of really high quality. All my colleagues want it too. I got the bag for almost 2 years now, still perfect.