"The system fulfills its purpose but their service and support is poor"

The system fulfills its purpose but it's getting outdated. They are working in a newer (and more expensive) version that appears to have more features and be more intuitive. The version we used at my organization was helpful for front line services but the reporting was limited.
I would say their biggest weakness that made us switch to a different provider was their poor customer support. Their support agents were unresponsive, rude and inefficient. Usually we would get scolded by the support agent for not using their internal terminology, get incomplete solutions or excuses.

"QLess is a fine company"

QLess is a fine company. we worked with them several years ago, and they've expanded quite a bit since that time...Give them a try, you'll not be disappointed.

"Pandemic and Adaptation"

The college decided to upgrade our QLESS system and to add additional departments in order to provide service virtually. QLESS representatives and the technical team were able to help us customize our departments and provide the necessary virtual services to our students. The QLESS team did a great job.

"Seems like a good tool."

Seems like a good tool.