"So simple and easy to book this…"

So simple and easy to book this insurance. Very straightforward on what to select. Also love that is not based on the cost of the trip. Here’s hoping I don’t need to use it. 😃

"Nothing to like or dislike!"

Nothing to like or dislike!

"Insurance arranged in minutes even…"

Insurance arranged in minutes even though my trip had already started

"disappointed in lost benefits"

Purchasing was easy but disappointed to see I lost out on benefits because I was over 1 week since purchasing a trip. It was a Christmas gift and trip was purchased before Christmas and bought insurance after received. Wish they made an extension around Christmas. Will upgrade rating after May trip pending a smooth trip or how insurance is handled if needed.

"ZERO Customer Service"

I submitted a question online and it took many days for a very non-responsive reply. I then tried to get a hold of them by phone--and it was effectively impossible. The 800# didn't work. The "US local" number was answered by TripMate--and they were of NO help. Most prompts ended the call with a "go online" message--and the times I got an agent, they said "everything is online". My problem is that I can't get to my account online--I created an account and the policy isn't visible in my account. There's no way to get to my policy that I can find.

"Good phone support"

I called with questions about the coverage I was thinking about buying, and they were answered clearly and knowledgeably.

"Horrible communication"

No decent communication or explanation as to the difficulties you said you had. I don't believe you read my emails just standard responses.
Never will use you again because if this is how you handle a simple request what would it be if I was in trouble in a foreign land.

"Great experience"

This company definitely had the best prices. Ensuring my specific adventures were covered was easy. And, the functionality of the site was seamless!

"Repeat customer "

Very easy to communicate with on top of the good pricing. Definitely recommend to my fellow travelers.

"I was able to have my specific…"

I was able to have my specific questions answered promptly by over the phone. The policy will add to my vacation comfort.