"Hurdles submitting a claim "

It’s not easy, at all, to submit a claim. The link didn’t even work for my brother. He had to fill out a paper form. I got half way through and then my numeric answer wasn’t accepted? I reached out and was also sent a paper form to fill out. Then they need an exact reason why you were delayed. The explanation letter from the airline wasn’t good enough. It’s hard to not feel like this process is made so difficult so you just give up on summiting a claim.

"Personal help from a very friendly"

Personal help from a very friendly, easy to understand staff member.

"Ask me how you performed if I have to make a claim"

The test of an insurance company is not how fast they take your money (very fast), but how fast they give it back if you make a claim. Ask me how you performed if I have to make a claim. I would say that direct billing and the ability to claim costs to stay with family member or travel companion in the event of an emergency would improve your offer.

"Your coverage posted on the website was…"

Your coverage posted on the website was significantly less or not documented in your policy.
The website said the EPIC plan covered for $250,000 for Accident and Sickness Medical but then when I bought the policy it changed to $25,000.
In addition, the policy omitted most of the itemized dollar amounts listed under the "select my plan" like Medical Evac that was specified as $700,000. No mention of any evac dollar amounts in the policy. The only amount mentioned was the Medical - conveniently changed to $25,000
It looked like a total scam to me. Any company that won't list the covered amounts in the policy is doing that so they can deny any claims. I cancelled the policy 10 minutes after they sent it to me when I realized they weren't covering what they said they were going to. If its not in the policy its not covered

"Simple easy to deal with"

Simple easy to deal with

"Worth looking at"

Courteous and professional service, competitive prices

"Ease of navigation"

Ease of navigation. Description of services seems clear.

"Poor Website "

When trying to submit a claim, there are many glitches and faults within the website. I wasn't told they were updating the website and I spent much time in frustration until I called customer service. Customer service then referred me to the website with many glitches. Thankfully through many trails and errors I submitted my claims.

"Easy purchase "

I haven't had to use the insurance, but I have it which gives me peace of mind. The whole process in choosing and purchasing it was very easy and straightforward, so 5 stars thus far 👍🏼🙂

"Always helpful and kind"

Always helpful and kind. Great product for the adventurous traveler and you feel like you are talking to real people who also love to travel.

Great organisation.