"Customer service was great!!"

Customer service was great!!! They solved my issue quickly and were professional. I would recommend choosing them as your vendor.

"My bottle broke within four months…"

My bottle broke within four months after purchase. I reached out since it was under warranty, and they tried to charge me $17 for shipping to replace the bottle. I pointed out that current shipping rates were $6, but they insisted I would need to pay $17 to replace the bottle, which is likely more than the manufacturing cost of the product.

"A+ Customer Service"

I have bought several bottles from them and any time that I ran into an issue customer service was quick and resolved my issue above and beyond my expectations. Great product and A+ customer service!

"After months of use still working great!"

So my first bottle did not work correctly and they ship me a new one. The shipment took a while and I was upset about that but now that I’ve had my water bottle for a while. I love it. I feel less aches and pains. I’ve now had it for a couple months. I use it several times every day and it’s still working well so I Would now give this water bottle a five star rating. Thank you for a great product!

"Consumer information"

Consumer information
I would appreciate more information about how long the H2 infusion lasts. (cap on/cap off?). With H2 being so volatile, consumers need to know what is the time frame for consumption, for maximum or effective benefit. I have not found this information readily available.

"Customer service rep"

Customer service rep, Sherwin, stepped up and went above and beyond after a misunderstanding on my part! I am happy to see a company stand behind their policies.

"Do not buy this!!!!"

Do not buy this. It’s overpriced and does not work. I was already using a hydrogen water bottle that worked fine, I thought I would try a more expensive one to see the difference. This company sent me a faulty product, if you put cold bottled water in the bottle, in managed to turn in warm! Complained to customer service and they have done nothing but fob me off and accuse me of lying.
ORDER #46330

"I received an ion bottle for Mother’s…live my ion bottle "

I received an ion bottle for Mother’s Day! I absolutely loved it! However my husband dropped the charging lid and broke it. I contacted the company to see if I could replace the lid. Even though it wasn’t covered in the warranty they are sending a complete replacement! I am so happy! It’s a great product and they are a great company!
I highly recommend this product .
Marsha

"Great customer service"

Great customer service. I had a small issue with my delivery and it was resolved in no time.

"I had an issue with my bottle"

I had an issue with my bottle, Franz resolved the issue within 2 days… Great communication…. 🙏🏻👊🏽