"All good"

All good , good price for a decent hat

"Thanks Ungraded"

Just a great experience all round and I'll be buying from here again.

There was a minor issue with my order, Alex was in touch immediately with options to fix it and the whole thing was sorted out in minutes. Really good level of customer service on display and I'm happy with the products I have received. Thank you!

"Fantastic communications and competitively priced!"

This is the first time I've shopped with these guys and it was a very slick experience! Comms were excellent and prices very competitive. I'll definitely be coming back for other climbing gear. Highly recommended!

"Great customer service and probably the…"

Great customer service and probably the best climbing walls in London

"great prices and items"

great prices and items, will use this website again.

"Great communication and product"

Quick dispatch, clear communication and product arrived exactly as expected

"Very helpful with personal attention"

4 star review but I never got my order!?
Ordered a specific chalk bag for my grandson, but unfortunately this did not get delivered by delivery agent Evri. Alex was very helpful, contacting Evri to try to trace the parcel, looking round at other suppliers for the chalkbag since I had ordered the last of that particular design, and keeping me informed by phone and email. It transpired that the package had been 'damaged in transit', I suspect meaning they did not know what the hell had happened to it. Alex offered a refund as he was uncertain when he could get another one in, which I accepted as I had a deadline to get this to my grandson.
Service could not have been better, and I will certainly use Ungraded again, hoping maybe that they move to a different delivery agent. Although I suppose most Evri stuff arrives ok 😐

"Quick delivery"

Quick delivery, great products

"Great communication"

Great communication

"Great product and quick delivery"

Great product and quick delivery. All good