"Disconnect in communication"

The disconnect in communication is frustrating during the application process. I feel you should be assigned to one person during the process.

"The help & patience they have with you"

The help & patience they have with you

"Communication is great"

Communication is great. Request are resolved in a timely matter

"Been a resident less than a week and…"

Been a resident less than a week and been without a working refrigerator. I'm spending extra money on fast food. They say its high priority but it takes 1-3 days for someone to come out. The refrigerator has a bad order and have my Kitchen smelling like a dumpster.
Why should we be inconvenienced but they expect the rent on time. I put a work order in about me not receiving a mailbox key they came by to drop the key off but didn't look at the refrigerator.. I am so frustrated.

"My experience was awesome..perfect…"

My experience was awesome..perfect customer service.. I needed to move quick and the process was fast than you..

"I honestly love living here"

I honestly love living here ! I filled out my application and got an approval the next morning I was so excited. They are so helpful and nice I couldn’t ask for a better property management. Maintenance is on time and ready to work. Rent for the townhomes are very affordable

"I paid for my move-in on a Friday"

I paid for my move-in on a Friday, I was told I had to wait one week before I could move in move in, the reason being that they to check and go over the apartment to make sure that it is ready to move in. Also, I was told by the zone office, that I had to wait until 12:00(noon) before I can pick up the keys. I arrived at 12:00, guess what! NO ONE WAS THERE! I waited for one hrs (1:00)pm before someone arrived from lunch. Then once I received the Keys, they DID NOT fit the apartment door, I came back to the zone office on 71st St., she told me to contact my building Manager, GUESS WHAT! his phone was full and can't receive messages, 1 hr. later I received the keys, GUESS WHAT, the apartment was FILTHY and NASTY, the carpet was dirty toilet was filthy window was dirty, grease was on the Kitchen floor, doorbell did not work, window screen had holes in them, it was a total mess. I had to clean the entire apartment by myself, not to mention that there was a big leak in the pipe under the kitchen sink. Pangea has yet to come out to shampoo the carpet, after calling several times to request it. The building Manager, fake like changing the door locks, but he did not. I wasted a whole day just trying to move-in. It was just a terrible experience for me, not to mention now they keep the move-in fee (NoN-refundable) Also, why couldn't Pangea pro-rate the first-month rent for waiting one week, instead the said it will be pro-rated the second month. The front yard looks like I live in the PROJECTS somewhere! OH YEAH one last thing, I have lived in CHICAGO all my LIFE and never had to pay a WATER BILL to rent an APARTMENT, DAMIT!

"I love pangea they offered a new clean…"

I love pangea they offered a new clean and safer environment for me and my son and i haven't had any issues with the apartment and i thank them for letting me be a resident.

"Very clean and comfortable place to live"

Very clean and comfortable place to live

"The date of appointment wasn't kept to"

The date of appointment wasn't kept to. Roaches everywhere. The apartment looks like it was hurriedly put together for move in. The other window in the living room doesn't stay open; apparently the glass used is really heavy to stay up. The staircase leading up to apartment entrance is really old and worn out.