"AVOID company in liquidation do not return any products"

Returned a motorbike jacket using their website, paid additional £25 for a return label now the company is apparently not accepting returns due to them going into liquidation. Not only do I not have the product, I've lost the money for the product but also paid additional money for postage massively out of pocket now.

"My experience"

Bought an HJC V10 helmet £70 cheaper than i could get it in the UK.

The day before delivery I got the dreaded email Fedx saying Iowed £57 in duties so I email Chromeburner and got a very quick response from Kevin at customer support asking for the link from Fedx so he could pay the charges and then reclaim from Fedx and not hold up delivery.
I found chromeburner to be very pro active with the issue i had.

"Avoid! Avoid! Avoid! "

Item ‘on sale’ with £0.00 shipping charges, seemed too good to be true! Because it was. Invoiced from FedEx around a week after receiving the item for all the duty & tax charges, making the item more expensive than if I’d just bought in UK. Lesson learned!

"£60 Extra Charge out of nowhere a month later"

"We pay shipping over £150!"
What the don't tell you is that they use FedEx, You get charged VAT, and a "Disbursement fee" (A con) a month later.

A month after i made my purchase i'm slapped with a mandatory bill from FedEx which totals 25% OF MY TOTAL ORDER VALUE. Utter joke, It'd have been cheaper for me to fly out and buy the item, don't touch this company.

"Avoid - terrible customer service"

We purchased 2 x ADX 2 helmets from ChromeBurner. The very first rain we encountered found it's way through the top of the visor. We contacted ChromeBurner and their reply was "the helmets aren't waterproof" We will be using SportsBikeShop.com in the future... ChromeBurner have no interest in aftersales service.. Such a shame that these companies have little care form their customers. I'm hoping to speak with Scorpion and see if they are more receptive.

"Fantastic service"

Fantastic service, I ordered a Bell Moto 3 helmet on Sunday evening at a reduced price , well cheaper than other suppliers, it arrived at my house in the Highlands of Scotland Wednesday lunchtime, Helmet was in perfect condition.
Easy online service and definitely well priced, delivered by FedEx who kept me well informed. Definitely use again .

"Do NOT use these guys as they ship to…"

Do NOT use these guys as they ship to you excluding Import Duty and Tax which you then have to factor in on top of the price you pay.
They're certainly not upfront about this when ordering.
I WILL NOT USE THEM AGAIN.

"I am being chased by Fedex for VAT on a…"

I am being chased by Fedex for VAT on a helmet I purchased and had imported to the UK. Chrome burners website states that all helmets imported to the UK are VAT exempt, this is not the case, what you will receive is multiple letters from FEDEX threatening you for collection of VAT.

AS PER CHROME BURNER WEBSITE

** "UK customers: motorcycle helmets are exempt from VAT so there will be no import VAT on this product upon entry in the UK" **

Chrome burner admitted in the first message that it was an error, however I am now receiving letters from FEDEX, now chrome burner are ignoring me, leaving me with a mess to clean up.

I would never shop here again, I advise anyone in the UK to AVOID this place.... its complete hassle. Fedex are trying to chase me for £75 VAT.

"Helmets not VAT free with FedEx"

We had ordered a jacket for my Wife previously & had been impressed with the service from ChromeBurner so didn't hesitate ordering a helmet for me.
Unfortunately FedEx are chasing me for VAT & their fee despite no end of emails backwards and forwards.
ChromeBurner's customer service replied once to an email from me & just told me to tell FedEx they were making a mistake, which I'd already done.
I've seen one other review where ChromeBurner offered to contact FedEx to get the charge reversed but I've had no response to the last two emails to ChromeBurner's customer service so can't say I'm impressed this time.
Helmet was a Nexx X Viliby & order number was 12000120304.
Not sure if FedEx customer service is AI or human but either way it's like talking to a brick wall, they have admitted it's in error but their solution is that I pay it & reclaim on my VAT return.
I keep telling them that I'm just a private individual & not a trader.
I have previously had to reclaim off HMRC for a parcel delivered by Parcelforce & you don't get the couriers fee back.

"Terrible customer service don't use"

I decided to use Slow burner, I meant Chromeburner because of the competitively priced helmets and the savings were attractive. I purchased the helmet, it was due 17/02/2022. Quite excited I choose to take the day off. At 1800hrs FedEx had still not delivered. 2 hrs later I received a text stating my delivery would be at midnight....gues what??? Nope!
A whole week of emails to Fedex (never responded) and a very defensive customer service at Chromeburner left me with a feeling that I'd been scammed.
Yesterday and after threatening Chromeburner that I would seek a solution through my bank for reimbursement, I received a text from FedEx stating that I owed nearly £62 in import charges.
It eventually found its way to my address this morning without e having to pay
the charges.
Excuses used by Chromeburner 1. Health and safety because of the storms in the UK. The storm was forecast for the 18th my delivery was for the 17th.
2. We cannot accept responsibility for FedEx.....then why use them especially if you disagree with the import charges as well it makes no sense?
I will NEVER buy from this company again, customer services are useless and their response for the import charge was to refuse the delivery and send it back. Honestly, get a grip Chromeburner.