"Lack of joined-up thinking"

Ordered online.
Received immediate confirmation - all good. Christmas present sorted!
2 days later received notfication advising monies being refunded- No other communication.
Presume my size was out of stock - but clearly ordered acceptance and stock systems are not linked. While I can understand this is a small company I cannot understand the lack of personal communication and follow-up.
" We are sorry but the goods you ordered.........".
" Can we assist you by suggesting an alternative purchase?"

"You did not text or email me in advance…"

You did not text or email me in advance of delivery as you had promised

"Excellent products"

Excellent products, super communication and speedy delivery. Just what you need.

"False eco advertising"

The goggles are nice, but I chose them based on their supposed eco friendliness. I was horrified to see them arrive in lots of non-recyclable plastic. False advertising. Shame on you!

"Great service and speedy delivery!"

Great service and speedy delivery!

"On time as ordered"

On time as ordered

"Good service competitive prices…"

Good service competitive prices delivery arrived early which I missed but was able to collect from sainsbury's 👍⛵

"Fast, efficient, excellent"

Fast, efficient, excellent service and a great selection of products.

"Good customer service"

Good customer service, speedy delivery and items as expected

"Pleased with item it was as described…"

Pleased with item it was as described and arrived very quickly, bought as Xmas present so not been used yet but am sure it will be enjoyed.