"DO NOT USE THIS COMPANY "

DO NOT USE THIS COMPANY they did not deliver flowers, blamed Royal Mail and refused to give a refund. Performed a chargeback to get our money back. *If this happens to you, you can ask your bank for a chargeback.* any bank should agree to it as what this company doing is against consumer rights. You are entitled to a full refund if goods are not delivered on the specified day. A replacement is not acceptable when the goods are for a special occasion which has since passed. The customer services representative was not interested in hearing this, they can only spew out scripted responses. Don’t even bother trying to order from here.

"After reading all the reviews"

After reading all the reviews, I wish I have done so before ordering. Ordered some tulips, not only that I have received less than what was selected, but the colour is wrong also. After reading all the reviews, I am disappointed, I have not even attempted to chase them up as it seems they are a small business that can’t afford to repair their mistakes.

"Misleading or overpriced…"

Very misleading or ridiculously over-priced (has to be one or the other). Ordered a Spring Bouquet - Oranges, Reds & Yellows at a value of £40. Came on time but looked like £5 garage bouquet, tiny heads, too much filler foliage and flowers that are there don’t look healthy at all. Avoid at all costs.

"We ordered the blue hydrangeas and two…"

We ordered the blue hydrangeas and two weeks in the still look lovely.
Very reliable and trustworthy plant provider.

"SCAM"

Ordered flowers. Free delivery as a thank you. Charged for delivery, reason Royal Mail. This is a disgusting thing to do.

"DO NOT buy from this company!!!!!!"

Do NOT buy from this company. I ordered 10 peonies which arrived in awful condition and were pretty much dead on arrival. Only one opened. For £65 I expect a lot more, as did the recipient. When I asked for a refund which they are **legally bound** under the UK Consumer Act of 2015, it was refused and they said it was "at their discretion". I rejected their offer of a credit or replacement flowers - the occasion had passed and in hindsight, having read of their awful performance, why on earth would I want to deal with them any further? I only wish I could post the pictures. If you truly detest someone, and want a terrible experience then this is the company for you. I will be taking this up with the Consumer Protection authorities and with my credit card company. These charlatans will not be allowed to get away with this.

"this company is a SCAM!!!!!"

this company is a SCAM!!!!!! they sent me pink roses instead of peonies and they sent a very scanty arrangement and are refusing to give me my money back. do yourself a favour and avoid at all costs. £41 down the drain.

"Poor quality "

Very poor quality of flowers and very rude customer service. BEWARE they tie you into 6 deliveries with their subscription if you use a code and then want to charge you £10 to get out of the subscription! I ordered the £20 bouquet and it arrived in full bloom not buds. The two gerbera were dead within two days, the tulips were lilting within 2 days and the rest looked sad in the vase. Not the quality of other subscription florists.

"Crooked to the core"

I have ordered a largish batch of tulip bulbs (£674.24) in the second half of October for a designated date of delivery for which I paid an additional small charge. The date passed without hearing from them. After multiple e-mails and unanswered phone calls I finally managed to catch the so-called managing director James Hunt on the phone. Sounded like one of the cowboy builders/scammers that you see on TV in these hidden camera programmes. Turned out that he did not have the bulbs in stock! When I asked for an immediate refund, he refused saying that it is difficult! I have never experienced anything like this in almost 30 years of online shopping. He did send me some bulbs that looked like they were bought at Homebase from the discount bin. Still owes me £522.24 three months later! Does not respond to e-mails.

"BEWARE - DONT BUY FROM THEM"

SHOCKING RUDE CUSTOMER SERVICE.

REFUSE TO GIVE REFUND WHEN I HAD MADE A GENUINE MISTAKE DUE TO POOR EYE SIGHT AND ORDERED TULIPS WHICH ARE NOW ON BACK-ORDER AND WONT BE AVAILABLE AGAIN FOR A YEAR.

THEY ARE HOLDING MORE THAN £400 OF MY MONEY.

I DIDNT WANT TO GET INTO ANY CONFRONTATION SO I APOLOGISED FOR MY MISTAKE, TOOK RESPONSIBILITY AND ASKE NICELY IF THEY COULD PLEASE REFUND ME, OPPOSED TO SIT ON MY MONEY FOR 8 MONTHS UNTIL TULIPS AVAILABLE AGAIN.

THERE RESPONSE WAS JUST TO IGNORE ME.

VERY UNKIND AND UPSETTING AND NOW THAT I READ THEIR REVIEWS I SEE THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS.

I DONT NORMALLY WRITE REVIEWS BUT THOUGHT IT IMPORTANT THIS TIME.