"Jasperr is the greatest he went about…"

Jasperr is the greatest he went about and to make sure that i was able to get the best flight he deserved more than a hundred stars if I could give them great job and I look forward to booking all my extended flight with you. You got you a costumer for life.Happy New Year to you.Thanks much KL.JM

"Awful experience "

I had a very stressful experience with Fond Travels due to the agency's procedures.
I discussed the flight details over the phone with the Fond Travels' agent, Dan . He sent me by email the flight details and the prices charged by the airline and Fond Travels in Canadian dollars (CA$). I agreed to buy the tickets.
I had to call him again in order to receive the electronic tickets. I started to have doubts.

I verified my credit card. The airline charged my credit card in CA$ ,yet Fond Travels charged my card in US$($955 in place of $660).
I called back and cancelled the tickets in the same day. Dan assisted me on canceling the tickets and told me that the money will be returned on the credit card the next day. Dan's approach was professional and helpful.

The airline returned the amount charged on the card in 2 days.

It took more than a month of stress and calls to recover the money with Fond Travels. I was told that Dan is the only agent who can answer my request but he was not available for days and weeks. A month went by, and I was still struggling to reach Dan and recover my money.

Finally, after more than a month, Fond Travels returned me just CA$913 in place of CA$955.

I hope my review will help improve the Fond Travels' procedure.

"Worked with Jonathan"

Worked with Jonathan, he made everything very easy for me to understand and took enough time to explain everything to me. Was a delight to work with.

"Ashton.,.,was very helpful."

Ashton.,.,was very helpful.

"What a great experience"

What a great experience! Addie our agent was so helpful and so patient with me. I am a retired teacher and if I have to give this young man a grade he would get an E for excellent. I do a lot a traveling and never used a travel agent . I vow from now on to use Addie or Fond Travel in my next trip.

"Michelle did a super job"

Michelle helped so much in making special needs arrangements for my 85 yo sister.

"Michelle Molloy was very helpful and…"

Michelle Molloy was very helpful and patient.

"They misled me"

They misled me into thinking they were my actual airline charging me $500 when in the end, my own airline changed my connecting flight (For free) to ensure that I was able to complete my trip. They did nothing and they did not refund the $500 that they took from me.

"Michelle was a great help"

Michelle was a great help! She understood my situation and was so patient and friendly. She solved my issue like a pro. Thank you Michelle!!🌹

"I was assisted by Lucas"

I was assisted by Lucas. He was very professional and courteous.