"Will definitely not use Totally Driven"

Will definitely not use Totally Driven, they let us down a few hours before our booking not professional at all but we had given them the benefit of the doubt.

"Definitely not recommending to use…"

Definitely not recommending to use their service if you are planning. I have booked a transfer to airport 10 days prior to the departure and I have been charged the full amount and the status of the booking was confirmed. I have received a call from their support service 24 hours before the departure and they began to claim that the address that my card is registered on is not the same as the address I have booked a taxi on. First of all, a very poor service regarding your customers as receiving a call one day before the departure is inappropriate, especially when the payment was made 10 day before. Secondly, the story with the card absolutely does not make sense what so ever. The conclusion is that they do not care about your wasted money and time. Now I have to make another booking which is not cheap but definitely not dealing with them again.

"Attractive prices but really appalling service. To be avoided!!!"

Attractive prices but really bad service. To be avoided!!!! I've used this company a number of times and though I gave them the benefits of the doubt on a number of occasions I will never use them again. Issues including a driver telling us he has arrived at the airport whilst he clearly wasn't. He stated that he got the number of the terminal wrong whilst it was clearly stated on the booking but also he confirmed the right terminal to us as we landed. Last time a driver called us to tell he would pick us up an hour before scheduled pick-up time as there was major accident on the road. We checked on Waze, Google Maps and other websites and it indicated nothing at all but we thought we wouldn't take the risk but we clearly had to rush to get ready on time with the children. As expected traffic was very smooth but it turned out that the driver had in fact someone else to pick up at the airport hence why he wanted to be there earlie rbut obivosuly we had to spend 3 hours and 30 minutes at the airport without the opportunity to check-in luggage as it was way too early. Last but not least the last issue we had was Totally Driven getting a pick up wrong at the airport on the booking confirmation which we cancelled straight away on the basis we got told we would be refunded minus a service fee (though we called a minute after receiving the confirmation to amend and they would still charge £8 for that). It took more than a month and 8 phone calls to eventually got the refund. Whilst we were initially told that the refund was initiated but then there were some technical delays, it turned out to be a lie as we then got told they were questioning that we were due a refund at all despite a manager clearly telling us so when we decided to cancel. We are really understanding people but here there has been a big serie of wrongdoings and we we would never be using Totally Driven again.I was almost forgetting but their rating reviews on their website is totally flawed! We obviously put a bad review in line with our several bad experiences but it never made it to their review page and they are showing this incredible 98% satisfaction rate which is another big lie!

"Absolutely rubbish service"

Absolutely rubbish service. Its luck of the draw here. This company's call centre isn't even based in the UK. It's abroad in India. If you get a driver who's tardy then they can arrive as much as 1 hour late. For any journey you want to make where timing is of the essence, do NOT use totallydriven. My husband was left waiting almost an hour - We complained to customer service and they said sorry it wont happen again. Meanwhile they charge you if the driver has to wait for you!

You're at the mercy of random drivers who the customer service call centre don't even know and can't track.

"I have used this company a number of …"

I have used this company a number of times and always had an excellent experience!

"Used service quite a few times and …"

Used service quite a few times and found them to be reliable and good price

"This is an amazing Service"

This is an amazing Service. They monitor the flight if you are to be picked up from the airport. Therefore they were on time. The car was really nice. Driver, Marius, was amazing. Very polite and hospital. Very smooth ride.
On top of that their prices are unbeatable. I paid £60 from Gatwick to London Greenwich.

"Terrible service. Very unpleasant experience. Beware!!"

I used this service Luton to London. The driver was not there to pick me up I had to call the company and then wait for him. Not what you want at the end of a long day travelling . When he did arrive he really rushed me as he had parked in the drop off car park ( rather than the short stay, which he should have used) which you are only allowed in for 10 minutes. He complained about the parking charges £3 ?? It's included in the taxi fare. It's unpleasant to be stuck in a car with someone who has s negative attitude. So I kept quiet and just snoozed most so the drive.

But this is what really was shocking. I can't believe what happened when we arrived at my home. I asked him to help me with my bag, it's not heavy but I've had back surgery. All I needed was to get it up some stairs. Which I explained. It would have taken him one minute, if that. He huffed and puffed. And told me it was not heavy , I explained 3 times I had back surgery it would only take a minute. He kept making excuses but not only that he was really rude about it. He dumped me in the street with my bag and said he cold not leave the car in the road so I asked him to pull it over. He then did pull over but just sat in his car car staring at me. It was very very unpleasant. I had to walk over to the car and ask again explaining again that I had back surgery. He started to argue with me. At this point I was nearly crying, he just drove off.

He dumped me in the street at 11.20 at night, on my own with no way to get my bag into my flat!!! But the way he behaved was just shocking. This man bullied me. All I did was ask for help, which should be provided any away. This ride cost me over £57. He drive off and left me in the road with my bag.
£57 for a truly horrible experience . I rang to complain . There is no manger there. I was told to complain on the Internet.
I have never used this company before for airport and I will not again . There are much better airport services in London. That are cheaper too. Very very upsetting !!!

Update, They replied see below and promised to contact me. I have had no contact from them. nothing!!!

When I got in that nightI actually wanted to call the police, the driver was so unpleasant, it was harassment, but I felt too scared too as he knew where I lived.

Beware, Beware, beware. are their drivers even CRB checked ? I ran my own company for many years, I employed freelancers, but they had a code of conduct to abide to and I would have instantly dismissed anyone who behaved in such a way.

In the response below, they claim they responded to me, where is the response?? i received no phone call, email or letter.

"Terrible Service."

I booked a vehicle for an Arrival from Kuwait at 1700 with pick up at 1830 on the 11th Sep. I made an error on the flight Number KU102 instead of 103. They totally disregarded the other information I have given on the order sent for a flight arrival at 0911 in the morning from New York.when I was expecting a Pickup at 1830 from Kuwait When they see contradicting information they should have checked with us.When we arrive they conveniently say that they dont have any vehicles in the area.Spend almost 50 pounds taking a Taxi round & round Hyde Park.on the 15/9 a mail is received they are investigating & on the 16th it is successfull that they will crediting my account for refund of STG37/-. Instead they have debited my Account twice for STG 37/-,& the site says the matter is closed when I am yet to receive refund & a reverse to my Account.

"Nice and cheap service!"

I have been informed from a friend travelling very often to London about the totallydriven service.

I used totallydriven service at my last visit to London with my wife and son, with a lot of baggage. The very polite driver was waiting for me on time and drove me to Waterloo station area with only 48GBP (cheaper than using the train).
I departed on 28th of September at 04.00 (two persons with no baggage with 31GBP). The polite driver came on time and drove us to Heathrow.

Very nice and cheap service! I recommend it with no hesitation.

Christos