"Quick and efficient help on a weekend"

Quick and efficient help on a weekend. Kaj B. A.

"Hold jer langt fra dem de svare ikke …"

Hold jer langt fra dem de svare ikke har ventet 2 uger nu om at få Auth-id udleveret.

"Mon nom de domaine ne fonctionne plus…"

Mon nom de domaine ne fonctionne plus depuis 3 mois après des dizaines de mails et 3 mois ils me répondent que l'abonnement n'a pas été réglé je ne vais pas payer un support qui ne fonctionne pas. d'autre part je veux changer d'ébergeur OVH (France) ne donne aucune info à part un chatbot qui ne sait répondre à mes questions. et impossible par téléphone. A Fuire Aussi ! Seul Orange m'as guidé mais Speednames ne me permet pas faire passer mon nom de domaine chez orange. Il faut un code et que je valide le transfert sur sur le système de gestion associer au nom de domaine auquel je n'ai plus accès ! !! Un délire Surtout Ne pas passer par eux c'est un scandale à FUIRE !

"Terrible service"

Terrible service, no attempt to be helpful.
Move your domains away, we will.

"Support is non-existent"

We emailed support in November 2023 asking for some name servers to be changed for two non-UK TLDs, which we were unable to change due to a fault with the Speednames Domain Manager in their control panel. But yet here we are months later (March 2024) still trying to get these same name server changes made. Their support is non-existent, emails rarely get a response. The sooner we can move the domains elsewhere the better.

"Emails Disabled and No Tech Support on a Friday!"

On Friday our email account was disabled in error and Speednames Tech Support Line is only open Mon-Thurs 10am-4pm, not open on the Friday. This is unacceptable as its caused a large disruption to our business and not having tech support available on a Friday, indicates Speednames is not able to support business accounts.

"Run! I've transferred all my domains away…"

I've transferred all my domains away from this company, dealing with Support is like talking to a drunk toddler. Tickets get logged.... somewhere.... you cant see them on your portal. They get "escalated" to 2nd tier support who just take weeks to respond, and you have to chase, and chase. Let's be honest it's all clearly gone downhill guys. SpeedNames been acquired and its like theyve assigned a random person to keep things ticking over. They dont care about this brand anymore. Ruuuuuuuuuuuuuun everyone! Your £10 a month domain renewal is available anywhere.
The only unfortunate thing is you HAVE to talk to support to update domain tags to transfer them away, so buckle up for a long journey there. Heavens forbid they let you manage this is on your own portal lol.

"Terrible customer service is this a scam!"

We have taken over a business and I was advised by Gareth to login to change the bank card and our email would be back up but the login details are invalid and I can’t access the account it is so urgent as our business can’t run as we can’t receive any emails and no one answers the phone or emails!

"100% customer service satisfaction"

Excellent customer service/support from Ryan B today. Question answered in less than 30 minutes via email and that’s just what I needed. 100% customer satisfaction.

"My email forwarding is failing"

My email forwarding is failing. The sender gets a message saying
"Sorry, we were unable to deliver your message to the following address.

emailaddressdeleted:
552: 5.2.2 User's mailbox is full"

Tried calling on the phone but none of the phone numbers I found work. Emailed support and got a reply with a ticket number and was asked for more information. I replied with the requested information but got a message saying that the message was not deliverable.