"Had my engagement ring repaired by them…"

Had my engagement ring repaired by them 4 years ago and it's still perfect. My ring was custom made by another company and when stone started dropping out they wouldn't fix it only replaced the stones, other jewellers didnt want to touch it. I took it to the Jones Family Jewellers and they fixed it without issue, they clearly have confidence in their work that the other jewellers didn't have! It's been perfect ever since and I occasionally take it there for cleaning and am always met with good customer service.

"Website suggested shop was open"

Website suggested shop was open. Doors were wide open and people were in the shop. Popped head around door and basically got it bitten off as, apparently, they're not open today. Rude, obnoxious people. Not sure how they can pride themselves on customer service when they can't even manage to be polite.

"Used Jones Family jewellery’s for…nextlace repair"

Used Jones Family jewellery’s for repair to gold necklace. Very efficient service and great results, even cleaned it for us
Highly recommend

"Friendly staff managed to cut a ring…"

Friendly staff managed to cut a ring off my daughters finger, which saved the day!
They wouldn't accept any payment. Would highly recommend, lovely shop!

"Had my Emerald ring redesigned"

Had my Emerald ring redesigned and all I can say is wow absolutely beautiful. Thank you so much for your fine workmanship will definitely be back ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

"Needed to get an engagement ring…"

Needed to get an engagement ring repaired. Service was excellent and the ring looks great again. Good value as well. Will definitely come back here again, great people to deal with.