"Great product and amazing customer service"

Amazing customer service. Quick response and very helpful service.

"I bought a bathroom shower door…"

I bought a bathroom shower door (along-with few other things) in 2018. Recently, door top roller came off. I looked around online and visited few shops - but could not procure exact replacement. I did not think about contacting Tradebase really - 1/ its nearly 7 years since the purchase 2/ the purchase was made by my plumber (who I could not contact). But I still gave a shot. To my surprise - they located the purchase with my post code, and offered free replacement. There was another small issue - door handle was broken (its just wear and tear). Tradebase also gave me a free of this. I am delighted. Family fab happy.
Will surely use Tradebase in future. Definitely recommend.
With all the talks about sustainability/ making less landfill - many firms promise to lengthen their product life, and actually does the opposite - they want to sell new items. I have had similar bad experience with B n 'Q. Kudos to Tradebase that they are actually making an effort.

"Had an issue with a snapped hinge on a…"

Had an issue with a snapped hinge on a bath shower screen I purchased through Tradebase several months ago. Spoke to Helen Blake in their customer service department and she had it sorted within 24hrs. How easy life would be if all companies dealt with their customers this way.

"We use trade base as our go to merchant…"

We use trade base as our go to merchant for anything bathroom related, whether it’s short notice or forward planning they have the stock , great service, always friendly

"Small problem with toilet seat resolved."

Small problem with toilet seat. Quickly and effectively resolved at no cost.

"Fantastic company very helpful customer…"

Fantastic company very helpful customer service with my bathroom orders and delivery 🤩

"We ordered a new toilet,cistern and…"

We ordered a new toilet,cistern and kitchen sink. The delivery arrived on the date given but we did not notice until the driver had left that the cistern was broken.
After informing Tradebase, they made immediate plans to deliver another one which has just been delivered in perfect condition. The customer service we have received has been second to none.
I would certainly recommend this company to anyone.

"Excellent after-sales service"

Excellent after-sales service from Helen. Really helpful in ensuring the spares for our showroom were provided speedily and pleasantly! Great to talk to Helen and thank her for all her help.

"Fairford Opto bathroom furniture"

The bathroom furniture we got was of very cheap standard. Most of the plinths and doors have peeled. Which are suppose to be water resistant. Thus far within the guarantee period they have replaced these. We now have the same thing happening on another plinth with in the guarantee period doing exactly the same as the others yet they are refusing to change and saying they have no record of any past replacements . All cupboards were continuously thouroughly dried to manufacture instructions if needed. Each plinth that was previously replaced was different to the original ie properly sealed. And different to the original ones.
Poor quality furniture and customer service

"Small friendly company with personal…"

Small friendly company with personal service & good product range .Any issues , damages are dealt with promptly .
Regards David @ Blok designs.