"Poor in many ways"

Hi. I am trying to get in contact with your CEO. How do I do this please? I have been a long standing customer at Marriotts of kings Lynn
I bought my current Vw GTI Up! My fourth only to have two years of trouble with it. Kings Lynn have always in the past be so on the ball and helpfull and received good reviews from me. I have only done 11k over the two years and spent £1.5k on repairs. This includes 4 blow outs and new front brakes discs and Drums. This has involved me having my car off the road 5 times and many visits to kings lynn Marriotts amongst other garages. Your warranty is worth nothing. I visited your garage last Tuesday to make a formal complaint. This is not for the first time recently. I went in with very low expectations and I wasn’t disappointed. You have lost the business of two long standing customers. Sorry
Robin

"Thank you to the Ipswich branch"

I bought a used dacia duster from the Ipswich branch and so far so good. Dan Jones was the salesman and he was great, not of the usual pressure selling anxiety from buying a car. The process is a lot more simpler than last time I bought a car, but Dan was still thorough and was able to answer every question I had.

"Would definitely recommend VW Bury St Edmunds"

I booked my VW T-Roc in for a service and MOT with VW Bury St Edmunds and was very pleased with the service. I got a reminder call the day or so before and on the day the car was collected, serviced, MOT carried out, cleaned and returned to me as promised. Can’t ask for more than that! Also, the lady who called was very helpful and the chap that collected my car was friendly and polite. I raised an issue that needed looking at and when the vehicle was returned he confirmed it had been sorted.

"I bought a brand new VWID3 from the…"

I bought a brand new VWID3 from the Ipswich branch last year. They expected me to pay for it and drive it away with a huge dent in the front which had happened so they said in the workshop. They have had to take it in 3 times for repair. Hardly anyone there knows how the software works on E cars. The worst thing is they NEVER have a courtesy car available which is essential for me living in a village.

"Don't buy from them!"

We bought a brand new skoda from Bristos and have had multiple problems that they don't seem to care about it's under warranty and we currently have an airbag fault that means I the event of an accident we have no airbag deployment but they don't seem to be in any hurry to look into it. I'd avoid them like the plague as once they have your money ey they couldn't care less about you

"Dissapointing first impression of Audi customer service"

Having recently purchased an Audi for the first time, my initial experience of the Ipswich dealership's customer services has been significantly disappointing.
I requested a quote for a timing belt change which turned out to be higher than a price I had already received from another local garage. I asked about the possibility of a price match, but the representative I was corresponding with claimed they do not offer this and the price was as already quoted.
When I refered him to section of the Audi website that stated a price match guarantee, he then incorrectly stated the quote would need to be from a garage within a 5 mile radius (the website states 15 miles).
I forwarded the email quote, asking if that was sufficient for them. However, he rightly pointed out that I hadn't obtained the part numbers to prove they were genuine Audi, but if I could provide that information it was 'absolutley fine and they can do a price match'.
I duly provided the additional information but then the goalposts moved once again. Aparantly the Aftersales Manager said that they needed a 'breakdown of all costings involved' including 'all of the accessory parts e.g. NUTS & BOLTS'. It also now needed to be a written and signed quote, despite the initial email apparantly being an acceptable form of communication.
At this point it became pretty clear this is a franchise that has no appetite for honouring the promises from Audi and would rather put unreasonable obsticles in the way of the customer to avoid doing something that would result in slightly less money for them.
It's a real shame because my car has a full Audi service history and I would like to keep that going, but it looks like I will need to travel a bit further to an alternative dealership when the time comes.

"Ipswich VW experience was like a no 2!"

I enquired about a Golf R via Ipswich VW 18 months ago.

Having owned 10+ cars in about 5/6 years, I couldn’t of been more clear from the start. I didn’t want the salesman drivel, I want the car and that’s it.

On my first call with salesmen Sean Weber, he cared more to try and sell the usual, finance, GAP and wheel protection insurance! After a 45 minute phone call without letting the customer get a word in I told him it was the worst experience of purchasing a car ever, and that was that.

Honesty is the best policy, I was clear from the start, it’s a shame he wasn’t!

Having been reminded of this experience when searching for an email it was rude not to vent my frustrations in a review 18 months later.

"Massive thank yous!"

Massive thank you to Chanel and Catherine. Had my Audi for 4 years and decided to upgrade. They have been so incredibly informative and friendly. They personalised my experience to my needs and were just incredible. Thank you both!

"Premium used cars within Ipswich Audi"

So impressed with Premium used cars Ipswich. I bought a very expensive car from them and had all kinds of doubts about spending so much money with a company located over 500 miles away from my home. I needn’t have worried. Hannah and Chris were nothing short of superb. Happy to send detailed videos and photos, happy to answer any questions. Every time I made contact by either email or phone call, they responded quickly and answered my questions without hesitation. On collection day, I was delighted to see the car was exactly as described and perfectly prepared for handover.
This really was a great buying experience, I cannot fault them in any way whatsoever, I would recommend them without the slightest hesitation, well done guys!!!!

"Amazing customer service"

Purchased a new VW T-Roc convertible from Bury St Edmunds wow amazing customer service from Graham and Uga who went above and beyond.
I collected my new car and was greeted with flowers and a big reveal of my shiny new car. Uga went through my new car explaining how everything worked and also followed up a few days later asking if I needed any additional help with anything.
Super happy with the service from start to finish.