"Polite"

Very kind and polite when I queried where my order was, as it stated it would be delivered 3-21 days yet no one told me that it would be hand made, in fact still waiting on it arriving

"Bought a draught excluder in may and…"

Bought a draught excluder in may and two cushions, have bought before no problem, when it turned up the draught excluder had been bent into a box far too small, no amount of “banging it back into place” as per the advice made any difference and not only that there were visible holes from the sewing machine where something had clearly gone wrong and then it had been hand stitched badly with the stitches bulging. Arranged a return, obviously, waited 14 working days an awful long time after seller received it back, no refund, had to message yet again to facilitate this I was told by her mum refunds should be within 7 days, imo no one should have to wait that long for a refund on faulty goods, clearly says on the website there is never a fault! Never received an apology for the item being sent out in that condition. Nice products but after this I won’t ever buy again. Edit: Sellers answer is completely omitting the sewing machine holes, and awful bulging home made stitches trying to make it look like I’m being unreasonable, that’s not at all true I only complain when there is reason to and this should never have been sent out in the state that it was being bent was only one thing. Of course the seller should pay the return postage costs I hadn’t changed my mind it was faulty! She wasn’t doing me some sort of favour refunding those 🤦🏻‍♀️There was no previous apology from her I was made to feel like I was making something out of nothing her words were it’s not faulty, I have the photographs as proof it was and she claimed it wasn’t faulty until I sent her a picture of how bad the holes and stitching was, maybe next time just accept you made a mistake instead of customer blaming which tbh is just a very low move. Re complaining before I have neither recollection or any emails to this end last order before this was July 2023 in my mind seller is trying to suggest I’m nothing but a serial complainer which is ridiculous and untrue

"Good small business"

Good small business, items are well made, Very professional

"Gorgeous cushions extremely helpful…"

Gorgeous cushions extremely helpful when I had an issue with delivery would use again and recommend x

"100% recommend!"

I could not recommend this company enough, amazing service, friendly, quick to respond and to post, products are absolutely gorgeous and great quality, I’ve ordered a few times now and each time I’m just blown away by the quality!

"I’ve had different cushions and they…"

I’ve had different cushions and they are made to perfection 💯 even custom made they are beautifull highly. Recommended👍😀

"Absolutely amazing company "

Absolutely amazing company
Staff are lovely and easy to talk to with messages so you feel like it’s a direct service.

Made what I had requested everything is made so perfectly beautiful designs great quality and amazing price!
I had also requested personalised item and this was no trouble at all and they went ahead and made it for me. I can not recommend enough! Lovely thanks so much

"Absolute amazing quality"

Absolute amazing quality! Perfect sizes.
Customer service 100%, this lady will not let you waste money atall, she makes sure your orders are perfect before sending, polite and friendly!
Will definitely be ordering more and referring people ❤️

"Beautiful items"

Beautiful items, good quality, can’t wait to see what else gets brought out in this range. Would definitely recommend.

"May a few orders from this website…"

May a few orders from this website there absolutely beautiful and the materials are top quality great detail fast delivery also do great sales🩷 recommend to all