"AWFUL phone services and TERRIBLE…"

AWFUL phone services and TERRIBLE customer service. Nothing but problem, after problem. Cannot wait to get away from them. I think these 5 star review are FAKE!!!

"Working with Fonality is a nightmare"

Working with Fonality is a nightmare. I'll admit, there are very few outages with the system, but trying to handle any issues with them is almost impossible.

When you call in to get assistance, the agents sound as if you just woke them up from a nap, literally yawning into the phone, slow speech, lots of "ums" and "I thinks". I feel like the agents don't understand urgency or concerns in general. Their responses to your questions makes it sound like they're guessing the entire time.

Customer service aside, their system is outdated. The HUD needs Java 6 to run... and if you have any newer version it wont download. The admin dashboard looks and runs as if it hasn't been updated since 2005. Getting any kind of real, useful reporting is a pain and requires you to do a lot of the leg work through spreadsheets.

Overall, I would not recommend this company. They may have been a legitimate contender in the early days of the internet, but they need to update their system and educate their staff so they can actually answer customer questions.

"SUPER SLOW DELIVERY!!"

SUPER SLOW DELIVERY!!! VERY RUDE CUSTOMER SERVICE (SARAH) PERSON THAT REPLIED TO ME!!! SENDING PRODUCT BACK IF IT EVER GETS HERE!😡

"Fonality Review"

Fonality Review
Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual.
During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them.
During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them.
The primary reason I cancelled my service with Fonality/Netfortis was cost. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. If I did not want to do that work, then they would give me a minimal price reduction but lock me into a long-term contract.
I found both of these options unsatisfactory. I did the research they suggested, found a different service provider with more features than Fonality/Netfortis and at a significantly lower cost. I then switched my service to this provider and have been happy. Overall, I am not happy with my service with Fonality/Netfortis and I will not recommend them to anyone.

"They have horrible customer service"

They have horrible customer service. They absolutely could not get us up and running. They even acknowledged they were providing horrible care to us. Yet they are coming after our Agency for liquidated damages because our Agency owner was forced to cancel the service. He lost pay with employees. Missed business opportunities because they could not do there job. Also 99% of customer service agents can't speak English. Made it very challenging to communicate

"Switched from them after yet another…"

Switched from them after yet another service outage. Best part? They wanted me to pay an exorbitant amount to get away from the services they said they would provide my agency but were unable to.

Don't even start with then. Hidden fees, all their features aren't included, and the customer service is non-existent.

"To whom it many concern"

To whom it many concern; I had a fonality phone system for over 5 years. During that time, the phone system would fail on an average of 5 times/week. It was often blamed on the "HUD". The customer service was inadequate. We would have to manually reboot the system sometimes as many as 3 times a day.
After five years, I notified Fonality that I was switching to a new company. I notified them over 2 months in advance. They claimed that the notification occurred within 30 days of the contract renewal date. They insisted I pay another year of service. My service was switched 2 months earlier. They did not recognize the service change as notification of service termination. They repeatedly tried to bill my credit card. After several failed attempts (I had to change the number to stop them), they relented.

I would never recommend this company to anyone. Do not use fonality. The product is poor. The service is poor. The corporate behavior is terrible. One of the worse companies I have worked with.

"Fonality, Inc. - Best in Class"

Fonality phone systems has totally changed the way we do business in my insurance agency. Being able to tie all 12 locations together by utilizing HUD was a true game changer for us. Before we switched we had to have more staff in each office to handle the call volume. Now all 12 offices can help answer our incoming calls.

The cost savings were also incredible....we were able to cut staffing due to the usage of the IVR. The IVR redirects over 2,000 calls per month to our 24/7 service center. We also saved over $250 per month off our phone bill by switching to VOIP.

Fonality has been a fantastic partner and easy to do business with as well. I highly recommend taking a look into Fonality as you look to improve your phone technology.

"Fonality is a top notch partner!"

I have used Fonality in my own company as well as now providing their services to my clients. Fonality has made the installation of their product, porting of my existings numbers, and training of users a smooth flowing process. Fonality's customer support has been exceptional and kept downtime to a minimum.

Fonality is the first company that I recommend when I am asked for advice on a phone system.

"Works for our needs."

We didn't have a phone system before so I don't have much to compare it to. We did our research and this seemed like the fit. It works great and we haven't had any problems. The only reason it doesn't get 5 stars is because their website is not very user friendly.

Update: Beware with trying to leave them because they have your soul. You have a 30-day window to cancel your contract every year with Fonality so we have to pay a ton to cancel and pay some stupid cancellation fee. Since I left the review above the market has changed. There is by far better software out there. We switched to Toky.co over a year ago and it is so much better. I would also looking into Zoom's new phone system that can link up with physical phones. Stay