"Lack of response"

I will expand more in the coming days, this note is only to confirm the last review made by another person just below mine. After sales, this is installation and commissioning is extremely poor. At the moment I have asked for 4 times for Proof of ownership requested to complete the SEG application. This is e a copy of your paid in full invoice but no response, they do not care. I will expand in a further review about all the problems I have had due to a lack of professionalism and knowledge of this company

"After sales support does not exist"

Not commisioning properly following G98/99 process resulting in export MPAN rejected by DNO. Contacted them and heard nothing. Uanble to apply for SEG and export back to grid. After sales is a joke right after they took your money. How can this not be regulated if process if not followed? What is the point of all this accreditation? Will write formal complaint to MCS

"Terrible communication and responses from Wallop…"

Communication and responses from Wallop Energy are slow and incredibly frustrating. It takes several emails and phone calls to get them to act. The solar system was originally incorrectly installed. It then took several emails and calls repeatedly to them to have it correctly fitted after which more time had passed. The system isn’t sending an export reading (and never did!) and again we are having to chase them repeatedly to get this fixed (1 month later still not yet done). Their after care service is overall very poor and lacking. ** Response to below - I confirm I am most definitely a customer.

"Terrific Company"

I dont know why there have been so many recent bad reviews, I can only assume its a malicious campaign.

Its been a great experience dealing with Wallop Energy. The quote was very quick and accurate, all my questions and concerns were answered without delay and satisfactorily.

The install went ahead on the planned day without any issues. The engineers were fantastic and kept me in the loop as to what they were doing and how long it would take.

I cannot recommend this company enough and have already told my friends and family to get quotes.

"inverter blew up!"

Terrible service. I have had to phone and email repeatedly to get a battery. This is just to buy one, the sale should be the easy bit, I’m extremely concerned about the support if anything goes wrong if this is how the sales perform. So, an update, battery installed and the ac inverter blew up. Told replacement would be a couple weeks. Avoid this company at all costs

"All good bar the scafolding"

The pre sales and installation from Wallop are first rate. We quickly got a proposal at a good price and the installation was arranged within a few weeks. Much to my delight as I had been messed around by a previous company for over a year. The installation team are very friendly and did a great job. I had recently reroofed my property and the roofer checked the job after saying it was of good quality. Unfortunately the scaffolding has been left up for over 4 weeks now. I have phone a few times each week and sometimes multiple times in a day, people are polite and sympathetic saying they will get back, but no one phones. Eventually I phoned and was told the scaffolding was coming down on the 23rd August, no one turned up. I had arranged to work from home that day. I've phone again today to inform and been told someone will get back. I'll write an update if/when it comes down. It’s a shame as up to this point I would have recommended without hesitation.

Update 31/08/2022 We are working on this to get it removed. Seems I'm at the mercy of sub contractor, but these things do happen with any building project. Naz is helping sort it out.

"Made an online enquiry for solar…"

Made an online enquiry for solar panels, was sent a quotation which are a month i decided to go-ahead with, a few questions and tweaks to the order were made, all no pressure at any point and emails were answered quickly , 4 weeks later 15 panels and 6.5kwh battery install, very impressed with communication throughout, installers Jim and Kieron arrived system installed same day all was left up and running, we was only quoted for 13 panels but the installers managed to get 15 installed only a deposit was paid originally till after i was happy a few days later. I was impressed by the performance and a week later had an additional 6.5kw battery. Aug so far we have only see 1/4 of our normal bills and most days totally off grid power. Very happy and look forward to seeing a saving over the next few year, Thanks Nav for keeping communication updates. Highly recommended, Pricing was very competitive with better than most.

"I love the team"

I love the team
I love the service
You guys have made me so happy with my new system
Thanks a lot
Will definitely recommend you to my friends family and the world

"happy with my install"

happy with my install, have a good size battery 6.5kw with 12 panels!

"Good experience from start to finish"

Good experience from start to finish, we have a large flat roof and i am very pleased to use this company. Everyone I dealt with was pleasant and helpful! Very happy with my EV charge and Solar panels!!!