"good customer experience with Adam"

good customer experience with Adam! Amazing service!

"Sensitive, Compassionate and Extremely Professional "

I wanted to express our heartfelt thanks to Adam and JD. They were called upon to help us to clean up in the traumatic aftermath of my elderly Mother-in-Law’s stroke and subsequent fall at home. I can’t begin to fully express how compassionate, sensitive and professional they were, especially at such a deeply upsetting time for us personally. Adam and JD….we honestly can’t thank you enough. You are two of life’s gems and we will be forever grateful.
Kelly & Rich Poulter

"top company for great cleaning"

I requested a clean of my Mum's carpets before she returned from hospital. Adam was able to accommodate the day we needed it done, and made the carpets really shine. He and Kai were professional throughout, efficient and friendly. I could not have asked for more. I would highly recommend this company to anyone

"Do Your Own (?)"

I am not happy with this service Bang Tidy, as after the first visit the cleaners cleaned and decluttered my hallway but left me with an unuseable uncleaned kitchen, an uncleaned unmopped floor, refusing to wash any crockery or cutlery for me and the manager was telling me to do the washing up myself when I pointed out that it had been left, and asking me over again why I can’t do it myself which I found intrusive and which I found rude and disrespectful. The manager even refused to allow my dishes to be washed in my kitchen for me on the next visit, claiming that washing up is extra and not part of the package of a deep clean. As they had been booked to do both a deep clean and a regular weekly clean for me, and I currently have a badly sprained ankle and also have health conditions and a disability which make it difficult to stand for very long, it is hard to see how tasks like washing up can be left out of a regular house clean, especially if cleaners are going to come to my home regularly. I tried to explain to this manager, that I am not able to do it myself, and that I always have it done as part of a cleaning service, as he was asking me aggressively why I couldn’t just do my own washing up, but he just cut me off on the phone while I was talking. It has been a horrible experience. That said, I don’t want someone cleaning for me who won’t put the work in or whose terms are unacceptable to me. What is really weird about this whole scenario of their refusing to do dishes and cutlery, is that I have a dishwasher in my kitchen in plain view, which using common sense. would have cut the cleaning time in half and left the cleaners free to do much more in the time allotted. The other point I wish to make is that it is much better for customers to get everything in their house clean with this company itemised and agreed beforehand, in writing,and for all parties to keep a copy, so that there are no nasty surprises like the one I had today. As I discovered, this cleaning service has certain conditions, they don’t wash up crockery or cutlery as part of a deep clean, and their customer service telephone manner is not the most polite or professional, so overall I feel that this is not the right cleaning service for me.

N.B. I refute all claims from the reply from this company about my review. Their reply isn’t really worth the screen it is written on. I repeat, in simple language, so that they can finally understand, that this is not the right company for me. If we are talking about names, it is their name and the nastiness of their tone in their reply that says it all. “Bang” is just about their approach, let’s face it. But I refuse to sink to their level. Everyone else reading this review remains free to make up their own minds. Let’s leave it there.

"Fantastic company run by a fantastic …"

Fantastic company run by a fantastic man!
This company is run by a well respected man, he does a really really good job, is really competitive and is so approachable that if your not happy then you wouldn’t have an issue with asking him to come back. The company appears to be constantly expanding and from what I’ve seen recruits the staff based on recommendation which means you can trust who’s in your house.
I cannot fault their work or their work ethic and wouldn’t hesitate to recommend them to any friend.