"DO NOT USE this company"

DO NOT USE this company. I paid a 50% deposit (which was hard work to agree (they wanted total fee up front) after many weeks of trouble. eventually got their appointed fitter who, after a couple of months eventually tuned up and proceeded to demonstrate how useless and incapable they really were. Glass was wrong size, damaged tubes, broken fixing, Broken tiles promises after promises but ALL LIES. 9 months later yet more lies the job is sill not finished. Bear Metals WILL not be getting the balance of their invoice and the appointed fitter will Also NOT be getting payment. One star is one star to many.

"This company works with The Range"

This company works with The Range. Went to the Range who gave me a phone number. Does not exist. The Range needs to extract this company from it's Web site.

"Customer service is rubbish returns…"

Customer service is rubbish returns complicated. Poor company avoid i won't be using them again 😢

"Do not use this company"

Do not use this company, there are far better out there. Customer service is terrible, when you do eventually manage to speak with someone they are unable to resolve the issue, but somebody that can will call you back... Countless calls and emails and nobody did. I ended up getting my problems sorted with a different company (thank you Handrail Supermarket). SHS are an utter shambles, please do not part with your money.

"The old company that went into…"

The old company that went into administration absolutely shafted us, and messed us about for 8 months after we had paid in full.
The new company to be fair, have now just fitted the system and it looks great.
Compliments to Ben Pritchard and Gavin Owen who fitted the system. Nice lads, very helpful and clearly knew what they were doing.
To be clear, I’d have reviewed the old company at a zero, and the new company a 4 maybe.

"I have used this company twice"

I have used this company twice - once in late 2018 for a glass/stainless steel balcony balustrade, and once in november 2019 for a stainless steel and wire balustrade . Both times the product has been great. On the first occasion, we had excellent service, and everything arrived on the date promised. The second time last year, we had to wait a long while for delivery ( a month more than originally told), as various components were not available. However, they slightly changed the design in order to source the components, and so eventually everything arrived. Upon construction, we thought we may be missing some "cable holders" and Jo at customer services was very good , sending them out the next day even though the new design did not necessarily actually need them . It was worth the wait.
Hilary in Norwich

"great service"

The company sound like it’s been going through change. The one thing that stands out is the team. I didn’t receive my order but had paid. This was a concern. Once explained and been assured the customer service and delivery was outstanding. Emma was very straight and thorough and Jo was a standout, call backs follow through calls a true, genuine and rare experience of customer service that I’ve experienced for sometime. Whatever turbulence the company has been subject too, the results and resolutions are being driven by new ownership and the team! Full marks and thank yo oh for looking after me so well. Craig Beswick.

"They have had my previous review…"

They have had my previous review deleted saying it was fake but the real reason is because i gave the md’s number out, well ive heard they have entered administration after ripping all these people off, so here is his number once again for you all 07769 707093 Andrew Robinson is his name, if you have paid by credit card contact your card issuer and you should be able to get your money back that way

"BEWARE.. Crooks"

BEWARE...
WORST COMPANY AND EXPERIANCE EVER.
THEY TAKE YOUR MONEY AND 6 MONTHS LATER YOU NEVER RECEIVE YOUR PRODUCTS.
This business and people that work for it are clearly and completely inept and void of any responsibility, trust, honesty or compassion.
They pass the blame and buck from one another if they haven’t left as many do.
They give you the wrong emails to send to and come out with many many lies as to why they can’t come to the phone or deal with your problems while you wait.
In a meeting, on holiday, out is the office, that n another call, person had left, off for bereavement and don’t know when they will be back and so on and so on.
They never return your emails or calls and then come up with excuses as to why they haven’t seen them.
They promise to deal with the issues and then fail to deal with any of them.
One even told me you will find the company directors phone number on trust pilot, which I didn’t, although I did find so many poor reviews slating everything about this company.
I paid two deposit sums over for 3 balconies.
My original order was back in Aug 2019 and it’s now the middle of Jan 2020.
They took my money and promised a 5-6 week turnaround.
Since they took my money they have never given me a fitting date although I have rung and emailed on many occasions.
Excuse after excuse and till finally I took some advice and demanded my money back having given a deadline for a fitting date and had still not had one.
Although I eventually had an email promising me my money back after several weeks of chasing again I’ve still not had it.
Today I was told the owner had to give it back even though I’d been through accounts and customer services to do so.
Apparently he’s off or missing without action.
Give me my money back you thieving crooks as I’m going to creat a forum and go into every social media platform to tell my story and have another place for people to tell everyone what dishonest lowlife criminals you are.
I’ve already contacted my MasterCard and have spoken to trading standards.
I’ll be sending my experiance to watch dog and rogue traders too and obviously informing the ombudsman.
WARNING!!!
NEVER USE THIS COMPANY AS THEY WILL STEAL YOUR MONEY AND YOU WONT HAVE ANYTHING TO SHOW FOR IT

"Good product but very bad service, missing parts and no email replies!!"

I purchased a glass balustrade to surround our swimming pool in 2016.
The quality of the components was good and the install went well apart from a shortage of components that they had to send me twice to fit myself.
In March 2019 I paid a deposit for a second balustrade to match the first which i was happy with. However, communication within the company was really poor and despite many chases and emails we did not achieve installation until August 2019. This time the install did not go well as angled panels were not accurate and again there were missing components. The freelance installer did his best and finally got the panels installed and the company again promised to post us the missing parts for us to fit. I chased the production manager Paul Bayley for 2 months by email & phone but he would not reply so I never received the missing parts.
Such a shame as the product is basically very good. The organisation within the company is a shambles and they do not reply to emails unless its about money.
I would advise anyone looking for Balustrades to try another supplier unless they are prepared to collect the goods and install themselves.
John Wright, Surrey tel 07710 721072