"Swift efficient service"

Swift efficient service, good prices & reasonable postage charge. Pleasant & helpful on the phone too. 🙂

"You were very good but the delivery…"

You were very good but the delivery from fedex was useless sent email to say next day delivery before 1800.Waited in line.This was Friday.Delivered Monday!!?

"Lovely lights at a very good price"

Lovely lights at a very good price. Speedy delivery. Arrived well wrapped and undamaged (there was a glass light). My only grumble would be the £8 post and packing charge: I would happily wait for slower delivery at a cheaper rate. Overall, very happy though.

"Cheaper than Dunelm where out of stock"

Lights were out of stock at Dunelm where I bought one bathroom light from but I. Needed two. Poole Lighting had same light but was cheaper.

"Very poor customer service"

Very poor customer service! The item I ordered from them was delivered in a very speedy manner using FedEx. However, the item delivered was faulty, the mesh on the light shades was all messy, each light shade had the mesh all mixed up. The item was obviously returned item from another customer, most likely with the same complaint.
I have contacted Poole Lighting asking for full refund including postage costs and to return the light back. I was supposed to be sent a courier to collect it, time off work was arranged and of course no courier came. When I contacted them again, they said that DPD have some issues in my area and will get back to me shortly. After 5 days already, I have not received confirmation of the new date for collection and I can't simply stay at home and wait for this.
I am fully disappointed and would never buy anything from Pool Lighting nor recommend them!

"Quality goods"

Easy ordering, superfast delivery. Would definitely use again and recommend .

"Great service"

Great service

"Really competitive and great delivery."

Really competitive and great delivery.

"Great product and service …"

I recently purchased a lamp online from Poole lighting factory shop to match a sold out one from John Lewis which I was wanting for the living room. I received the lamp within days in good condition and was kept updated with the delivery schedule which was very helpful.
I can recommend purchasing online from this company and won’t hesitate to place another order in the future.

"Excellent service and beautiful lights"

Excellent service and beautiful lights. Definitely buy from them again.