"ACDC have been expelled by PRS "

Avoid ACDC Sales and Lettings Ltd – Expelled by PRS

I had an extremely frustrating experience with ACDC Sales and Lettings Ltd. They failed to comply with PRS (Property Redress Scheme) decisions and refused to pay the money they owed me. After months of delays, stress, and lack of accountability, PRS officially expelled them on 10.02.2025 due to their non-compliance.

This means ACDC Sales and Lettings Ltd is no longer a member of any redress scheme, and if they are still operating, they should not be trading legally. If you have any dealings with them, be extremely cautious.

If you notice them continuing to trade, report them immediately to PRS and your local Trading Standards

I hope this review helps others avoid the stress I went through.

"Amazing Experience"

I wanted to take a moment to express my heartfelt gratitude to Paula and the team at ACDC for their exceptional service during my recent move. As this was my first time renting, I was naturally anxious about the process, but Paula made it so much easier.

Renting can be incredibly stressful, especially in today’s market, but Paula was always patient, transparent, and incredibly professional. She took the time to answer all my questions and made sure I felt comfortable every step of the way. Whenever Daniel needed to step in, he was equally professional and supportive, further enhancing my experience.

ACDC has set the bar incredibly high with their fair processes and willingness to go above and beyond. I can’t emphasise enough how much this made a difference in my experience. Paula’s support and guidance were pivotal in my decision to go with the flat I ultimately chose.

I will definitely be recommending ACDC to my friends and family, as I know they will receive the same outstanding service I did. Keep up the amazing work, Paula, Daniel, and the entire ACDC team! You’ve made what could have been a daunting experience a truly positive one.

Thank you once again!

"Excellent Customer Service"

Responsive and Supportive Letting Agency, Excellent Communication, Listen to Customers, Professional. Thank you Paula, Daniel and the whole team.

"Harry has been a pleasure to deal with"

Harry has been a pleasure to deal with. Excellent with communication and I’m pleased to be working with him on my new purchase.

"Not the best experience"

Not the best experience, not very responsive, not be using again.

"ACDC have been amazing throughout the…"

ACDC have been amazing throughout the process of moving into our new home. We encountered no issues and we were kept informed along the entire journey. This review is mainly for Paula, who has been incredible. I cannot stress how good she is at her job and how professional she has been throughout the entire process. She is very understanding and and supportive with everything. A real credit to the company.

"Very professional and great…"

Very professional and great communication. It was a pleasure working with you. Thank you

"I live next door to a house let by ACDC"

I live next door to a house which is currently under the care of ACDC. ACDC were charged with finding suitable tenants and given strict instructions that pets and children were not allowed.

For nearly 18 months I've suffered as a result of the constant screaming from the youngest of the two kids (day and night), and the eldest kid's incessant unanswered shouts of "mommy, mommy, mommy".

It wasn't until the family recently moved out, and I spoke to the landlord, that they informed me of the no children stipulation in the contract.

If you want peace of mind that your property is going to be let in accordance with the terms of the contract then think again. The landlord is still tied in to the contract with ACDC and will have to pay a release fee to sever that contract. If you do use ACDC I suggest that you add a clause to the contract which states that if they breach the terms of that contract that you can be released without any penalty. If they refuse to add that...use a more reputable letting agency.

If this review is uncomfortable reading for ACDC...good. It is nothing compared to the past 18 months that my family has just experienced.

ACDC - you failed the landlord and you failed me and my family.

"The company was very helpful and well…"

The company was very helpful and well guided throughout my letting process and especially Daniel. Regards

"Very Professional and good company to…"

Very Professional and good company to deal with.