"Web site is easy to use"

Web site access is very important so CIT’s is very easy and helpful to use.

"Bumpy Start"

Someone entered our billing information from our contract incorrectly, so we didn't receive our first invoices and incurred late fees. Aside from that, our experience as been positive so far.

"Not a bad experience"

Not a bad experience, but not great either. The website can be very confusing, especially to pay an invoice or set up autopay of regular monthly payments due. You have to set up another login to a linked website called "payconnexion" in order to pay items. You can't get to payconnexion directly, you can only get there by logging in to CIT and then clicking the link within that site in the payment area. Really weird, clunky, and old-school in my opinion. And, then, payconnexion is not very clear sometimes on how it is processing a payment. I've overpaid a couple of times because it reads one way but acts another. Hopefully with CIT turning into First Citizens Bank things will improve for the website and payments.

"Sign up for Platinum Savings"

Updated review..After a few more tries and help from 3 CIT Customer Service agents I was able to finally sign up for the Platinum Savings Account. Hoping there are no more sign in issues and that the money transfer goes smoothly, for the 4.85% APY.

"Be prepared for an ordeal trying to set…"

Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time.
On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up.
Just an FYI that they are super SLOW!

"NO SERVICE customer service."

Customer service hung up on me as I was explaining what I wanted. I was trying to open a high yield savings account.

After reading the reviews I'm very fortunate NOT to have opened a savings account.

"NEWS"

Fraude…. Fraude….. Não coloque seu dinheiro aqui, entre em contato
' "Crypto R e c l a i m •Or g" . para obter ajuda e
receber seu dinheiro de volta

"Having trouble communicating with CIT"

Having trouble communicating with CIT

"Please Resolve"

I submitted a payment for the month of April, i've got the confirmation and back up docs. Bank account has a lot of money in it so it wasn't a funds issue. I was contacted by a representative, who told me that the payment didn't go through and to call the general customer service number i asked him to call me to take the payment due to time constraints and he just ignored me and hasn't called its been a few weeks. I set time aside each month to pay this account and if the payment doesn't go through due to something on your end, then i don't have time to call in again and wait for a rep, it is common that I am not connected for at least 30 minutes. If your rep can't communicate back to your customer to get issues resolved then what is he doing there? Further due to his lack of ability to communicate, or his assumption that the customer will eventually just call in themselves, the customer now is in a negative standing or is receiving a late charge. Another issue is that i emailed your team insurance proof and we are still being charged for the insurance.

"DO NOT WASTE YOUR TIME"

DO NOT WASTE YOUR TIME - Is this even a real bank? I'm 58 years old with an 800 credit score and no blemishes on any record anywhere. I applied online and was turned down with no explanation. I called their "customer service" phone number 855-462-2652 and was read a statement that said I was turned down because they were unable to verify some aspect of my identity. Which, ok. But no solution was offered, no "sorry," no nothing except "goodbye." So just replace the "C" with an "SH" and say goodbye to CIT Bank. Yuck