"AVOID AT ALL COST!!!!"

AVOID AVOID AVOID!!!!!

If I could, I’d give this agency a 0 rating, I would but formatting doesn’t allow this. Do not buy any holiday packages with ITravel!!!

We went as a family for Umrah with two elderly parents. When we got to the hotel, they did not recognise our booking. It was such a hassle to contact khalid(owner of Itravel) regarding this as he went radio silent. We had two rooms reserved but the hotel did not recognise the booking. After two hours of back and forth, the second booking was confirmed under a wrong name and separate booking, therefore the hotel had to put us on different levels instead of rooms next to eachother. Khalid has been no help and did not answer his phone when we called for help. We were promised 24/7 helpline. Also, we had rooms booked with three beds but were given 2 bed in one, which wasn’t what we had paid for.

After all this hassle, the rooms were absolutely filthy. I’ve attached photos for you to see. This is not the 5* hotel we were promised and paid for. There was damp in the rooms, flooding in bathroom and broken toilets and broken furniture in the rooms. Very unstable. Hotel staff couldn’t help much due to the booking made by khalid and when we contacted khalid he said he can’t do anything about it during our entire stay.

He failed from his duty of care and left us with no support. On top of this, he said himself (as a travel agency) that he had made the booking through another agency website and that there was nothing he could do. Completely irrelevant and not helping the situation as we booked directly with him. What does him booking with another agency have to do with us?

We all fell sick at the hotel and was given antibiotics due to poor hygiene and health & safety risk which ruined our whole Umrah experience. God is our witness and what we went through was nothing but inhumane. Avoid this travel agency at all costs!!!!! He hasn’t provided any refunds or apology for this horrific experience. He only cares about his money and is a professional salesperson for selling lies. Customer service is a myth at this agency. We will be taking the necessary legal steps now after what we went through

"Excellent service fast and efficient"

Excellent service fast and efficient

"Just got back from my holiday to…"

Just got back from my holiday to Tunisia, I’ve booked with ITravel at least 6 times now and they’ve never failed me, I spoke to Moses this time who was extremely helpful, he listens to what you want from your holiday, how flexible you are with dates and keeps your budget in mind when delivering his results, i recommend them to all my friends and family, if your checking on what travel agent to use, try ITravel you won’t be disappointed.

"Excellent "

Moses provided an efficient personalised service and was very patient with my query. Highly recommend

"I've booked two holidays already in…"

I've booked two holidays already in under 1 year with i travel and will use them again. Moses is amazing I think he may be a virtual family member as he has got to know us so well. Thanks Moses for listening and providing! Here's to our next holiday with you!

"Haleemah was good at finding our deal…"

Haleemah was good at finding our deal to morocco and following through on call backs
Moses was absolutely amazing! Helping with sorting boarding passes. Called back when promised and greta price given. I def would come back to itravels. Best agents ive dealt with recently.

"Halima was very helpful in organising…"

Halima was very helpful in organising our holiday from booking our seats, transfers to and back to the hotels and narrowing the search for us to a great hotel on our first trip to Tunisia as a family of 6 all at a great price. This is the third trip I've booked with her this year and each hotel booked for us was the first time staying in them didn't disappoint.

"My husband and I went to Antalya on…"

My husband and I went to Antalya on 28th nov 2024 till 5 th Dec 2024. We stayed at the Ramada Resort Lara. A lovely 5 * hotel fully inclusive for 5 nights. Travelled by Sun express and were given 20 kg luggage each. The Hotel and staff were lovely. The food was good and fresh everyday. The choice was amazing. The weather was ok needed a coat. It rained heavily for two days with thunder and lightening but we were nice and warm inside. You must take an umbrella if you’re staying here because it’s a little walk from your accommodation to the dining area and it’s not all covered. When it rains you do get wet.
We loved our stay here and given a chance we will come back again.
Lots of day trips available from the hotel or people selling in the streets if you want to go.
We did a day trip to three waterfalls ( forgotton the names now) on the way they stop at a leather stall and a jewellery store. Lunch is provided and a boat trip. I did a zip wire too over a river that was exhilarating.
I travel are very good ive been on lots of holidays with them. Any queries you just ring them and they will sort it out no probs.

"Definitely Recommended "

Thank you so much for helping us book our holiday we had an absolutely amazing time. An a holiday that will stay with us as it was the first holiday for my boys. The hotel was impeccable and flights too. Something Halima at ITravel helped us to do over and over as she found us so many deals. She found the best deal for us and helped us throughout the whole process which made for a really pleasant and hassle free experience. A big thank you to Halima and the ITravel team.
Recommended for any vacations and it’s always good to call as they do have other deals that aren’t always on the website as there are a lot.

"By far the best holiday agents "

The best holiday place I've ever booked with. I live in hull and these are in Leicester so I was very worried about booking with these as I couldn't just pop into the shop. Always answered any queries I had over the phone. Khalid was amazing sent all the flight details when I booked to put my mind at ease. I went to Egypt to Neverland with a family of 5 and I was given the superior family room, private transfers all in with the price for less then I had seen anywhere else. I will definitely book with these again and reccomended them to family and friends. I cannot thank you enough for one of the best holidays and hotels at the best price. Thank you so much