"Incorrect handles shipped with the…"

Incorrect handles shipped with the shower doors. No communication with customer service as to eta, otherwise looks beautiful.

"Can I do less than 1 star"

Can I do less than 1 star? If I could I would. I thought Home Depot was the worst company to have done work in my house but Bath Authority came in and said hold my beer. I should have known when their salesman offered a bath job about 3k higher than literally anyone else offered but they pretended to give me the “friends and family” discount which just brought me to everyone else’s price. But I’m getting windows done through Universal windows so I thought it made sense to use associated companies. Guess I’m the idiot. Especially when even people at Universal windows have said not to use Bath Authority. The first set of workers to come came and bad mouthed the other workers that I could have got saying that this is the best crew and everyone else does shady work (nice just what I love to hear). Showed up with the wrong size tub that was 5 inches too small. They then offered to build a wall for my now smaller tub. I obviously didn’t want that who would right? It’s almost like I bought a product and service and wanted the product and service I’m paying for. Well I talk to a manager (Andre I think his name was. He was forgettable at best) who pretends to care and promises the right tub will come in a week even if he has to go personally and get it. Almost a week later and my wife misses a call getting a voicemail saying that the tub will be later than promised. A real man of his word since he wasn’t going to get the tub. Finally another crew of workers come and say they’re here to fix the problems from the other workers. Oh by the way he showed up about 2 hours later than they said they would be there. Which was nice waking up at 7:30am on my day off when I was told the workers would be there at 8am and then they show up at 10am. Then he proceeds to install everything at about the skill level of a drunk toddler. The shower head and faucet are not aligned. The caulking is god awful. Edges are all crooked. And the best part, they broke the tower and gave me a completely different color one (my shower is white the replacement tower is brown) saying they’d be back within a week with the new one. Welp, 2 weeks now and no new one here. They also offered to come down in price. I’ve checked the amount I owe many times and price never changed. Please whatever you do. Go with anyone else. Find a homeless man on the street and ask him to do it. Ask your now dead great grandfather to do it. Any other option will be far better than what they’ve done. I will now have to pay another company to fix this mess and I’ll still have to pay for the train wreck they put in my bathroom. Thanks Bath Authority

Update: as of April 9th, 2024. Bath authority immediately responded to my review saying looks like I’m already working closely with their customer service. I am not working closely with their customer service. That’s a lie. I never heard from them. I have called three times and even left a message. No one ever answers and I never get a response. They know how to get ahold of me. They’re maintaining their position as probably worst company you could ever have provide a “service”

"I am so glad I chose Bath Authority for…"

I am so glad I chose Bath Authority for my remodel. Everyone I talked to was very friendly and made the process so effortless. The installer Travis Black knew what he was doing and did an excellent job installing walk in showers in both bathrooms. I couldn't be happier. I highly recommend Bath Authority.

"Extremely bad experience the sales…"

Extremely bad experience the sales person lied to us over and over after I asked about upgrades the install took months to get everything so it was overpromise and under delivered. Then I wrote them a check, but they didn’t cash for three months later, and had no explanation for it, don’t do any business with this company. There’s plenty of others out there a lot less money in a better experience.

"They were amazing"

They were amazing. The installer Tyler Lentini worked really fast. He was amazing and cleaned after himself even when I asked him not to because I wanted to do it. He was respectful and very funny. Would recommend

"The team from start to finish has been…"

The team from start to finish has been great. We really enjoy the finished tub and walls. Bringing an old house back to life.

"Would HIGHLY recommend working with The Bath Authority"

Our experience with The Bath Authority was nothing less than perfection! Cody and Ethan were extremely professional, they showed up exactly when they said they would. They tore out the old shower, ran new plumbing, waterproofed everything, and installed the new shower in under 7 hours! It was honestly incredible! I will recommend this company to everyone I know! And the best part…The end result is stunning!

"Easy process"

Easy process, quick installation, and professional workers! It's been a few days with a few uses of our new shower/tub and we are very happy! (Our installers were Nick and Hector!)

"The Bath Authority-Excellent Company!"

John made the process of choosing Color, Design, Fixtures effortless. Dave, Kenny completed the install in 1 day. Their workmanship, attention to detail and housekeeping was exceptional. Customer Service was courteous, pleasure to deal with. I highly recommend The Bath Authority.

"The salesman was very polite…"

The salesman was very polite and knowledgeable
He answer all my concerns. The installer was very knowledgeable and polite. He left the area spotless. I had an old tub turned into a walk in shower.