"Little Gem of a Ski-store with a Wizard in the Workshop"

I received a damage pair of skis from an online retailer.
I asked Skiers Lounge to help, including a new mount after having had a lot of previous cooked mounts in other UK shops.

After Dave, at the workshop, did an incredible repair job using the utmost care and attention including a perfect mount I will not be going anywhere else for the servicing of my ski equipment.

Although the workshop is in high demand, with a relatively long lead-in time, they are do a fantastic job and are flexible in their approach and service to their customers.

The shop itself is very friendly, courteous and fast to reply to any queries.

"Incompetent and unprofessional "

Extremely unreliable and unhelpful company. Purchased ski boots from them and they never arrived and Skiers Lounge have not refunded us or offered to replace boots. Instead the female employee I spoke to was useless and refuses to acknowledge any liability and had to be repeatedly contacted and prompted to raise a case with Royal Mail. Company completely violates contract and consumer law and shows no regard for costumer. AVOID AT ALL COSTS!

"Absolute experts"

Absolute experts - great experience and fair prices. Would recommend.

"Faulty product sellotaped u& resold"

Product brought online. Once delivered the box had clearly been opened before and sellotaped up. Product doesn’t work. This company doesn’t follow consumer law with regards to faulty products, organising returns and postage. Beware

"One of the rudest companies I have had…"

One of the rudest companies I have had the ‘pleasure’ to deal with!! Email form didn’t work so I called them. Scott, the owner answered. This is the guy who went bankrupt a few years back owing many suppliers and colleagues heaps of money. “I’m not working today – it’s my only day-off – can’t answer your question as I’m at home!” Why on earth did he answer the phone if he isn’t working?? His tone and attitude was shocking!! Also owing so much money to so many in the ski industry he should be working 7 days a week to pay them back!! Thought I would give him a second change as was a previous customer and I felt sorry for him – what a mistake! My advice – go to Soultion4Feet in Bicester – ask for CEM - for great customer service, care and politeness! Avoid The Skiers Lounge at all costs – you won’t regret it!