"I really recommend this company"

I really recommend this company.
I bought some stationery for my business and it came really quickly and it was packaged perfectly.
It even came with some chocolate eggs for Easter!!

"Beth was extremely helpful and…"

Beth was extremely helpful and delivered a super quick service to ensure my products arrived in time, thank you.

"My temple spa bags to go!"

I found cotton bags that I can go shopping with to advertise Temple Spa. I love them, great size, great handles perfect for to use everyday and also at my experiences. Love the colours too.
I also ordered the lovely detox brochures for my experiences fir my clients. Love the quality.
Thankyou
Marie x

"Fabulous communication and support"

Fabulous communication and support. Helped me to have what I needed for an event in a hurry without losing the outstanding quality of the product.

"Fabulous service"

Fabulous service! I cannot believe how quick they turned my order around in!
I was kept updated on all the progress too. V impressed.

"Refused to pay charity fundraising"

**edited following response from Imattination**

Ok so there’s a lot to unpack with the reply to my original review. Firstly, we’ve been trying to resolve this for 18 months. It took less than 20 MINUTES for them to respond on this platform. Seems like a public dressing down was the only way to prompt contact.

Secondly, a cursory review of Companies House shows that Matt Bloomfield is a director of both Imattination and also Unicorn Online Ltd so I’m not convinced on this whole “oh it was this other company who was supposed to pay you”.

Next up, I will copy and paste from a message sent from Matt in Sept 2022 so I’m not misquoting: “Hi […], Thanks for getting in touch and we would love to have you onboard again. Yes we are running the same scheme - we have made a few adjustments to make it even easier and also even more new products. We can have sheets out this week to you and are recommending an artwork collection date of 19th October so just before half term”

Doesn’t sound to me like they weren’t running the same scheme as the year before?

But most damning is the complete lack of communication. Let’s pretend for a moment that it really is this other company that owes us the money. When we called, emailed, left messages, wrote letters and even took Imattination to the small claims court, would you not at some point simply say “oh it’s not us, you need to contact xyz”. The fact that they didn’t contest the CCJ shows to me that they knew they were in the wrong. And don’t tell me they didn’t know we were claiming against them because at one point they asked for a 2 week extension. Before allowing it to be registered and still not paying up.

So Imattination, you can be “confused” and “disappointed” all you like but it’s nothing compared to our confusion and disappointment at funds being withheld from a children’s charity.


Original review:
We are a charity who raise funds for our local Plymouth primary school, and placed an order for child-designed Christmas cards and wrapping paper etc in December 2022. We were due to receive a % of all funds raised. The ordering process was tortuous to say the least and many parents were unhappy with the quality of the products, but they did at least (eventually) deliver them. However there was no sign of the funds raised. Eventually we had to apply for (and were awarded) a CCJ. This didnt prompt Imattination to pay us a penny. I see they're associated with several children's theatre and youth groups and it’s really disappointing to know that they have withheld funds from our children's charity whilst continuing to trade and be involved with other organisations. We've been trying to contact someone at Imattination for almost 18 months now. Phone messages, emails, Facebook messenger contacts all go unanswered. Horrible company with clearly no morals or scruples

"Still waiting for order 3 weeks later and no communication"

Ordered on the 20th and still waiting nearly 3 weeks later. Sent 3 emails, called numerous times and nobody ever answers the phone. Really poor service and would not recommend. On reading other reviews it seems this happens a lot with Immatination.
Got a reply after leaving this above review regarding a 10 working day delay. The last time I checked there are 31 days in May and today is the 8th so that’s 14 working days. Same person who looks at the calendar must also have written the phantom email I never received asking if I want my order, because sending 3 emails asking where my order was is obviously not clear enough that I wanted what I ordered

"Do not recommend! Poor service."

This is the 2nd we have used imattination for our school fundraising projects. The first time we had to chase our orders but there was communication. The money owed to us from this company took 4 months and again we had to chase this.
The second time, our orders did not come on time, orders were missing, communication was really poor and to get our orders we had to track down the factory address and turn up there for anyone to help us. We kept getting fobbed off and different staff members telling us different things. Eventually we got our orders. However we are again owed fundraising money. It has been 6 months making calls, emails and Facebook messenger and all we get is an automated message.
I would not recommend this company at all. Really poor service, no communication or respect for their customers.

"Severely let down"

I have used Imattination in the past and they have been excellent: prompt and providing exactly what I needed. However, I placed an order on the 2nd August and after hearing nothing after three weeks (advertised turnaround was 3-5 working days) I decided to get in contact to see what was happening. I phoned on multiple occasions only to be advised that I was speaking to a receptionist and they would get one of the printing team to get back to me ASAP. I called 4 times and sent emails as well as messages via Facebook. Still no response. Eventually I called to request a refund and I was assured that someone would contact me about this (they still haven't). Thankfully I paid via Paypal and was able to recover my money through the Paypal Resolution Centre but they did not respond to the Paypal case so I had to escalate it with Paypal and I was awarded the refund after no response from them. Around the time that I was seeking a refund, there was a new banner on the website to advise that the turnaround was more like 10 working days but by this time 20 working days had passed. Incredibly disappointed after having had such a great service with this company in previous years.

"Still waiting for any sort of response…"

Still waiting for any sort of response for my order which never arrived. Shockingly bad. Joke of a company