"Took full deposit for construction work…"

Took full deposit for construction work but did not do any work

Different Touch was engaged for a partial demolition and partial construction renovation in a residential flat. The main tasks were kitchen and bathroom replacement. The contract was to be completed within 6 weeks. I was not in London during the period of work.

After 8 weeks, the demolition had been 80% completed, although much of the rubble was not removed from the flat. At the threat of not continuing with any work, Different Touch coerced me into making a payment for the construction work, even though they refused to provide photographic evidence that the demolition was completed. After this second payment, virtually no work was done.

Different Touch began to invent excuses for why the work could not be started, seeking to blame me for any delays. All materials were on site and Different Touch had full access; there were no reasons why work could not proceed. It was apparaent that Different Touch had problems with reading and understanding plans and documents, and had virtually no project management skills.

At one stage, Different Touch were ordered by the estate managers to stop work because they were leaving rubbish in the common areas and disturbing residents. At another time, they were told to stop work because their actions caused water leaks in the flat below mine. As time went on, the works manager treated me with more and more disrespect, verbally abusing me, and refused to take any instructions or to provide information about the job. Again, I was not even in the country.

I returned to Londoin at the end of 2022 to find an uninhabitable flat full of dust and rubble, new fixtures and fittings strewn around the flat, some damaged, and piles of rubbish to be cleared filling every room. This was three weeks after the job was supposed to be fully completed.

I terminated their contract on the grounds of incompetence, theft, untrustworthiness and unwillingness to do the work they had been paid for. They are a nightmare to deal with.

So far, two momths after their contract was terminated, Different Touch has refused to refund any monies. They are con men and thieves.

"Great team of skilled men"

Great team of skilled men. They did some work at our office.
Split our large office into 4 separate rooms.
Installed extra plug sockets.
repaired 2 lights.
Built a seated shelter lean to for our smoking area.

Great guys we recommend.

"Machines"

Met these lads on a joint job and they are machines.