"BAD CUSTOMER SERVICE - AVOID this company"

AVOID this company. Was really hoping for a good experience, however be VERY CAREFUL when ordering, their website is at best a mess, they have multiple size charts that conflict with each other accessed from the same front page for an item. They ignored the first 2 emails we sent, one through the site and one one direct. Sent screenshots of the issue but they not interested, in fact once again never answered the final request for help and support, will put a write up about this on our internal NHS intraweb. DO NOT BUY or if you do don't expect any support with issues. £25 wasted

Update - the reply below again is factually wrong, what a surprise as you can't get your website right. Stop trying to convince people you care by lying you HAVE HAD 3 emails - Cara emailed back from one to us on the 13th Oct?- Check your emails from a markrowley2206@...... We know the item is personalised, that's why we carefully measured and ordered based on the chart we first came across, one that should not even be on the page for NHS fleeces. This just highlights your lack of care or as it seems incompetence. WOULD NEVER RECOMMEND ANYONE USES THIS COMPANY.

"Navy fleece"

Brought a navy fleece embroidered with works logo fabulous well worth money .will buy again

"Excellent hoodies and fleeces"

Excellent hoodies and fleeces, great quality and fantastic communication from the company.....all the ward staff love their new jackets :)

"Amazing Service"

Just received my Fleece — AMAZING really high quality and could not be happier with it — excellent service from order to delivery — will I use again — YOU BET.....

"Bad customer service - now rectified"

We put in an order of embroidered NHS items for our small team. We were happy with what we received however one item was missing. I contacted the company by email asking for the missing item to be sent out, but received no reply. I have sent a further email chasing, and asking for either the item to be sent or the cost to be refunded, but still no reply. Very disappointing as we are an item short and £10 down. Wouldn't order from this company again.

*** UPDATE ***
The company have since made contact, apologised and explained that short staffing is causing some problems. They are now sending out the missing item.

"When I placed the order no one updated…"

When I placed the order no one updated me on what was happening? I had to write an email after 7 days asking what was going on with my order. If someone had updated me I would not have emailed.

"Easiest embroidery company I’ve dealt…"

Easiest embroidery company I’ve dealt with. 100% would recommend 👍🏻

"Fantastic service"

Fantastic service, quick delivery, amazing quality! Thank you!!

"Amazing service"

Amazing service, very good quality products and such a helpful response when I've been messaging. Thank you

"Fantastic service"

The whole process from start to finish was exceptional. The website was easy to use and delivery was quick. I have ordered from Wipeout creations every year and the quality is brilliant for every day school use.