"Terrible experience with this firm"

Terrible experience with this firm. I genuinely feel like they used Covid as an excuse to do as little work as possible, while billing as much as possible.
In 9 months they did nothing to advance my case, and were a nightmare to keep in touch with, either just not replying to emails or taking months to do so.
I have made an official complaint and they even charged me for reading and responding to that, despite the fact that I sacked them several months ago.
Will be escalating to the ombudsman.
It is worth noting that they go to a great deal of time and effort to get negative reviews removed also, so the overall rating on this site is not to be trusted.
Avoid.


EDIT - After Austin Kemp replied to this review below, they have now seen fit to send me a letter threatening Legal Action for defamation unless I take this down.
I stand by the review as an honest rating on my experience with this firm, which only keeps getting worse. I will not be intimidated into removing a negative review by threats. One can only wonder how many other negative reviews have been removed in this way?

"I contacted Austin Kemp to handle my…"

I contacted Austin Kemp to handle my divorce, I have been very satisfied with the response by way of being easy to follow forms , very prompt service, clear billing and a generally a very positive experience that is helpful and professional . I am happy to recommend them to anyone seeking a solicitor for a family law matter.

"Excellent service and value for money"

Divorce can only be described as a incredibly confusing and frustrating journey. I think "Journey" is the appropriate word to use as it is a process, not a simple action. Austin Kemp were invaluable in helping me steer these uncharted waters and to that end i am incredibly grateful.

My advice to others who may be considering using their services and perhaps a fixed price divorce and consent package is to ensure you read the terms and conditions. Fixed price is only applicable in as far as to cover a "Standard" process. Any deviation from this including correspondence relating to non standard queries will result in additional costs. There is an element of reality to this in that the package is cheap, and even with the additional fees, the overall cost remains lower than what you would find from any competitor. I believe that as long as this is understood and you can work in a way to limit any deviation from the "standard", then you too will achieve a satisfactory and cost effective outcome.

"Want the best… pay for the best"

I was reffered to Austin Kemp through a third party source & I was skeptical… tell a lie I was extremely Skeptical especially after reviews of how expensive they are.

After the intial waiting period I was contacted by Emma who needed standard information to allow my consent order to go through. She rang me intially free of charge to gather my intentions and offer the best support possible during the difficult divorce situation. She advised me potential cost & how long might take & reassured me that she we meet my needs with the greatest of care.

My ex-wife decided to be awkward during this time Emma was helpful & understanding as well as doing her best to advise on what to do as well allowing patience whilse the important decisions are being made.

Emma has gone above & beyond to meet my needs in the financial proceedings & have exceeded my lofty expectations I had. (These are not cheap solictors) honestly I cannot praise this person enough she’s been ace as has the whole firm. If you’re unsure call them! They will answer the phone & put your nerves/ questions at ease these are the truly best.

The proceedings are now at an end & I can only thank Austin Kemp for everything they’ve done throughout this difficult situation. They are not cheap but what solicitor is. You want resolution… You want help… You want the best… You want Austin Kemp.

Thank you Emma.

"Excellent service so far"

I wish to express my thanks and gratitude for the excellent work Emma and the rest of the team have done on my behalf so far. You have always been very professional and courteous in all your dealings with me. I will thus, formally in writing, like express my thanks and will wholeheartedly recommend your services in future.

"Excellent support from Austin Kemp"

Austin Kemp have been excellent in providing support and advice during the process of my divorce. They were responsive to queries I had and helped me understand what was needed. They made a difficult life transition as painless as possible and explained things to me in simple terms to ensure the clarity of the message. My ex and me are still on good terms but the whole process could have gone wrong were it not for the clear guidance given throughout by Austin Kemp.

I would thoroughly recommend them to help you through this potentially stressful process. They helped me get all the necessary paperwork to the court in a way that was clearly understandable to a layman but also met the requirements of the legal process.

"Efficient"

Prompt, efficient service provide. Any additional costs were clearly identified before being incurred.

"I am unhappy"

I was referred by Wikivorce to Austin Kemp for a fixed-fee consent order. I completed Austin Kemp's client questionnaire and provided the information they requested. I received a reply asking me for fees in addition to the fixed fee agreed with and already paid to Wikivorce. I queried this but got only auto-replies for the next two months. Wikivorce intervened and transferred my case to another solicitor who completed the work for the agreed fixed fee.
I wanted to put my experience of Austin Kemp behind me but eleven months after failing to reply to my email, they contacted me to ask whether I still wanted their services. At that stage I wrote a one-star review of their service on TrustPilot. Austin Kemp's managing director immediately phoned me, told me I was defaming his firm and that he would take action. I removed my review for three days but I believe I have the right to report my experience so that others can make an informed decision about whose services to use.

"Its been a hard year with the pandemic…"

Its been a hard year with the pandemic and its implications and I was starting to get frustrated but Austin Kemp have handled my divorce superbly given the circumstances. When I needed support towards the end of the process they provided it with a reassuring telephone call to explain the situation putting my mind at ease.

They have been fast, efficient and completely dependable throughout, a real support, and so I can personally highly recommend them as a divorce lawyers should you be in need of one.

"Making Consent Order easy to follow"

I was referred to Austin Kemp by a third party. Their service is inexpensive, their instruction is clear and easy to follow. The consent order was done fairly straightforward. The waiting time was a little long but then during lockdown every solicitor seems super busy so I have no complaints about it.