Aquapac International Limited
Vanessa
"Aquapac refused to pay refund agreed by sales agent"
Sometimes you have to call out poor customer service so other buyers don’t experience the same issue.
I purchased an Aquapac phone case as I’d previously had good experience using their products. Unfortunately I didn’t get on well with it as they’ve changed the clip and I find this version very difficult to open and close (several friends I asked to help had the same issue). I contacted them and they agreed to offer me a 100% refund as there weren’t any other alternative products suitable for me.
Great I thought! Went out and purchased a replacement case which is so easy to use!
Now Aquapac won’t honour the refund!
Terrible terrible customer service hence sharing to warn others.
Prof. Dr. C. Körber
"Angeblich wasserdichte Handyhülle"
Diese angeblich wasserdichte Handy-Hülle ist nicht nur absolut nutzlos, sondern desaströs: schon beim ersten Einsatz (beim Windsurfen unter Neopren) haben die Ecken des Handys die (viel zu dünne) Hülle von innen durchstossen und das einlaufende Wasser das Handy zerstört. Keinerlei diesbezüglicher Warnhinweis in der Gebrauchsanleitung. Die 5-Jahres-Garantie ist ein Witz, einfach "abgelehnt". Nie wieder!
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