"I have contact the service many times a…..."

I have contact the service many times a I never has a answers, 10 days after I don’t have information of my order. I don’t know where his my order and if I receive the product some day, NOTHING !

"The package I received from you is…broken I would like to send it back and get a refund I have sent you pictures of the product in an email thankyou I would like instructions on how to do this..."

The package I received from you is broken I sent an email with pictures of it and would like to send it back and be refunded thank you

"Beautiful hand painted tins just what…..."

Beautiful hand painted tins just what my daughter loves fast and efficient delivery.

"Ethnic splendour..."

Very happy with my purchase of a Indian handmade distressed wooden horse ornament. Delivered in reasonable time and true to website photos. Not inexpensive but very unique which is what I look for.

"There is no communication at all since…..."

There is no communication at all since ive put an order and your mobile phone is constantly going to voice mail????

"Delight turned to disappointment..."

I was delighted to recieve my order, which was a vintage wooden shrine/mandir with glass windows about two and a half weeks ago. This turned to disappointment as it was damaged on arrival.
I wrote to Birch & Yarn with a photo explaining this and suggested they could send a new piece of glass or a discount so I could get it fixed myself.

I haven’t heard anything back from them yet.

When I purchased the piece the photo showed no sign of a broken window.
It arrived in very flimsy packaging so I am not surprised it suffered damage along the way.

I love the look of things on their website but will not make another purchase as I have lost faith in them.

"Incorrect listing description..."

Item purchased (garden parasol) not as described in listing. It’s title was Pink and Red Parasol, and the primary photograph corresponded. In reality it was entirely bright pink.
Item was returned, but owner refused to reimburse the return costs.The item description has since, I note, been altered accordingly.
Personally, I am not happy to buy from a company I cannot trust to list their products correctly, or acknowledge their mistakes when made.

"Very happy with my items..."

Very happy with my items. Nice packaging inside. Will use again.

"Didn’t get the item jet..."

Didn’t get the item jet

"Still waiting for order to arrive..."

Still waiting for order to arrive, not follow up e mail.