"Montebello Condominiums in Alexandria"

Montebello Condominiums in Alexandria, Virginia hired this company late last year to take care of our complex and to allow owners to use for their homes without cost beyond our high monthly condo fees.

I have lived here for 12 1/2 years and never had any problems with bugs. Started having problems in mid-December about a week after a flyer was placed under my door about this company. I signed-up with the front office to have this company treat my unit three times with no results.

I was walking the tech around my condo the first time and ready to leave as the other exterminators would not allow me to stay in my condo while they treated my unit and I was required to stay out for 4-5 hours. I could always smell what they had sprayed when I returned home. There was no smell from what this company sprayed. I would never have known that they had sprayed my home if I didn’t let them in.

I told the tech that I would leave and let him do his thing. Shocked when he said he was done and was spraying the baseboards as we walked around my home. He was not wearing a mask as the others techs had and neither was I. He was only carrying a small container of mystery fluid.

No after treatment report or follow-up. No follow-up from All American Pest or the condo association. He confirmed that my unit had mites not fleas as I did not have pets. This company is in our complex every Tuesday for the owners and he said he is always very busy. If his treatments work, he should not be busy every Tuesday. Three times in my unit for ten minutes or less and no results.

Getting bit and attacked in my home has caused serious medical issues. I would demand a refund but only pay this company through my monthly condo fees, $1,034. At an informal meeting of the owners in my building, an owner said this company has no motivation to solve our bug problems as they would lose their lucrative, weekly work. I strongly agree as no one is following up to see if the treatments are working. This company does not seem to take our bug infestation seriously.

Fighting this infestation is expensive and exhausting. Our security has reported rats in our trash rooms, first time on 12+ years. Rats carry fleas, mites, ticks, and other bugs that seem to easily crawl up the trash chutes to then enter our hallways and homes. seven months fighting this mess with no end in sight.