"Avoid."

Avoid.

Purchased £110 shoes as a gift, they arrived as if they had been used as a football for the past year. Box was beyond unacceptable as a gift.

Returned promptly, refunded promptly in fairness but still left it short by £7.98 (£3.99 delivery & £3.99 return charge) despite the return being due to the terrible condition they were received in.

Best avoided, in case you possibly need to return.

"Great shop, brands and team "

Can't think of a time where I've had better service and overall customer care than when shopping at Burrows and Hare, Marcus went above what you would expect to receive from a retailers customer support on a few occasions and helped me in getting what I needed. In store at Marlow was equally as helpful. Will definitely be returning to shop, great brands accompanied by a great team.

"Gret price, easy returns, helpful staff"

Ordered some Veja shoes online. Not only were they a great price (they were in the sale) but when I realised I had ordered the wrong size, I was able to arrange a return right away - Royal Mail even collected it the next day. Daisy was very helpful in making sure I ordered the correct size. Nothing was too much trouble. Will shop here again!

"Read the Returns Policy Before Purchasing! "

I live in an area where there are very limited shops, so unfortunately I have to depend quite heavily on online shopping.
The majority of my experiences are good, and as far as processing the order and delivery - so were Burrows and Hare, however, please be aware that Burrows and Hare only offer free shipping on orders over £150.00 and they will charge you delivery and an administration fee of £3.99 if you return your item.
I was down £7.98 - very nearly £8.00 at the end of my transactions with Burrows and Hare - and for that reason I would not shop with them again.

"Terrific independent shop"

On a short visit to Marlow I was met and helped by two very knowledgeable, helpful, courteous and, above all, interested members of staff. They went to not inconsiderable lengths to arrange delivery of a pair of shoes from their Oxford store in time before I had to leave Marlow. The whole experience is the perfect exemplar of independent retailing. Faultless.

"Excellent service"

Excellent service

"i give you five.Every thing was great…"

i give you five.Every thing was great all products were what i wanted did not want to use amazon this time. The small bags were a great touch thank you will use again

"It’s sad to say that I have email or…"

It’s sad to say that I have email or sent message through IG few times totally but no one reply … I like the clothes but the service of online is so disappointed ….

"Good communication, order arrived well-packaged."

Good communication.

"Absolutely useless I d get a better…"

Absolutely useless I d get a better response talking to a three year old , I ve ended up with a cheap brown polish and a cheap black polish , both completely wrong are these lot total morons ?