"Site was not very easy to use for me"

Site was not very easy to use for me, I ended up with the wrong item but managed to adapt couldn’t be bothered to return.

"Good stuff"

Good stuff. All supplied on time as described.

"Good service and product as described…"

Good service and product as described thanks

"Good, reliable service"

Replacement wheel arrived within a week with invoice/receipt by seperate post

"Having purchased a whole range of spare…"

Having purchased a whole range of spare parts for my Beefeater BBQ I was disappointed!

I phoned up to double check that the online parts purchased on line were the correct parts and I was reassured they were!

Firstly unfortunately the new control buttons do not fit as the shoulders on the panel prevent them from fitting on the pin and are too big! They were only a few pounds for them all and not worth the hassle to send them back!

Secondly the new name badge has no fixings and previous badge has been lost!

Therefore it is disappointing having ordered the spare parts that they either don’t fit or have no fixings!! On the other hand the burners were good but still required adapting the existing fixing to secure them

"Had to chase order."

Had to chase order.
Order delivered short and to wrong address

"Support are quick to answer the phone…"

Support are quick to answer the phone and always seem friendly and helpful, but then nothing happens. I had to chase three times to get something sorted and then when it finally arrived it wasn't in pristine condition. It's a shame I would have liked to have been able to give them a better rating.

"Good company good service"

Good company good service

"Prompt service"

Prompt service, quality goods, well packaged

"Revived barbecue"

Excellent products, first class service and back up. My 12 year old i1000 is now back on all cylinders. Great company.