"Very professional and friendly groomer"

Very professional and friendly groomer. Was happy to leave my dog and was delighted with the result when I collected him. It was his first cut as he’s 6 months old. Fabulous job. Many thanks from us both 💕

""Exceptional Grooming by a Wonderful Team—Highly Recommend!""

The staff here are fantastic, and the two ladies who groomed my dog did an amazing job. From the moment we walked in, they made us feel welcome and took great care of my dog throughout the grooming process. She looked and felt so much better afterward! I’ve already booked her next appointment in eight weeks. The level of care, attention to detail, and professionalism from these two ladies make this the only grooming place I’ll be using from now on. Highly recommend!

"Nice full groom for my chihuahua "

Nice full groom for my chihuahua
Looked after him
Friendly service
Personal touch

"Pug groom "

The ladies were extremely kind to my pug and she was well looked after, will be using again

"Absolutely dreadful service. AVOID! "

Absolutely dreadful service. Pets at Home Rotherham. My dog was shaved too short with multiple bald patches on his chest and legs. I didn't notice this at first because they'd put his harness back on which covered the bald patch on his chest. Terrible service. We paid for a full groom which was to include bail clipping as well which they hadn't done. Avoid at all costs

"Coco"

They were friendly, and they did a very good job

"Newtownabbey team "

Really friendly staff, got the bath and de shed done with in an hour. Were able to handle my reactive German shepherd easily. Nala is lovely and clean and all the loose hair gone so I have a cleaner house :)

"Sophie was welcomed by staff who cared"

Sophie was welcomed by staff who cared. Looked so good when groomed.

"Staff Always friendly"

Staff Always friendly, ask about any issues, concerns etc that you might have,
listen to how you would like your dog groomed.
My dog is always happy & always pleased with how she looks.

"Extremely Unprofessional and Frustrating Experience"

I had an appointment scheduled for today, 22/08/24, with Groom Room Wigan. So I went there and To my disappointment, they canceled the appointment the day before, leaving a voicemail from a number that doesn't seem to be registered anywhere online, Given the number of scams these days, I always verify unknown numbers before taking action. I didn’t listened to the voicemail, but this entire experience left a bad taste.

To make matters worse, they had previously messaged me on WhatsApp asking if I wanted to cancel my appointment and to give them as much notice as possible if I did. Naturally, I assumed that if they needed to contact me, they would use the same method or at least call from the same number. Instead, they used a completely different, unrecognizable number, which only added to the confusion.

Their response? Simply offering to put my name on a waiting list. Unbelievable! Truly amazing customer service... NOT.

This level of unprofessionalism is unacceptable, and I would strongly advise others to reconsider using their services.