"Unnecessary trip to A & E"

I needed to make an appointment with GP as I had been experiencing pain in the rib area for a couple of weeks. Of course you can only do it online, a nurse called me back several hours later and deemed that I should be seen asap (the following morning). I was still only seen by the nurse not a doctor. The nurse examined me and said i had to go to A & E (QA) for blood tests and an x ray, this is absurd as we have excellent local facilities for these things. I had no choice and spent 7.5 hours in the A & E department that day because the nurse had put on my notes 'Chest pain' I denied several times that I had any pain in my chest or difficulty breathing. This I believe was put on there to get me onto A & E. Emergency services in this country are already overworked and in fact QA recently declared a critical incident. And here we have GP surgeries referring patients to them. I would like to know why I was referred to A & E but of course there is no option for that on their online portal.

"I have been lied to and mucked about…"

I have been lied to and mucked about while spending the last two days chasing up a prescription. To actually pop into the surgery and be told it has been signed off and sent to the pharmacy and then phone up the next day to find it hasn't even been sent. Feel like an idiot to keep popping into my pharmacy trying to chase it up. The phone line was about as helpful as chocolate teapot too. Just got told they can't tell me when the doctor will sign it off?!? How is this even allowed to continue.

"Never any appointments available"

Doctors are great if you can get an appointment.
Ridiculous booking system. Always more than 30 people in the queue when you phone and hence no chance of an appointment. The only way to get an appointment is to go to your nearest urgent care facility or phone 111 who will send you there. The urgent care doctor will then write to Vine to tell them to make an appointment for you. What a waste of everyone's time and money. And yet more burden on urgent care facilities that is totally unnecessary. They need to get a new practice manager who is willing to get a new system in place.

"An absolute shambles ive transferred to…"

An absolute shambles ive transferred to another Doctors surgury Vine Medical have taken on too much there processes are useless there website is rubbish.

"Booked appointment online 2 weeks ago…"

Booked appointment online 2 weeks ago for Monday 7 Aug in afternoon, got message at 16:50 Friday 4 Aug telling me I had not booked the appointment correctly and it has been cancelled. No indication of what was wrong. Told to phone at 14:00 Monday 7 Aug (30 minutes before my original appointment ) to book another one correctly. What a joke not happy at all.

"Every thing went very smooth thank you"

Every thing went very smooth thank you

"Great phone appt…"

I got to speak with a great member of staff she's very encouraging and straight talking she knows me well and knows I like straight talking no flannel. She's very encouraging.

"The nurse answered all my questions"

The appointment was on time. The nurse answered all my questions and very helpfully
My ECG test was carried out quickly and easily ☺️
The nurse then told me what would happen to my results
Easily a 5 Star ⭐ service 👍

"My double visit"

I had two appointments in the same day and both visits were positive and the nurse and doctor were really informative .. a great visit ..

"Doctor was caring"

Doctor was caring, diagnosed swiftly and listened to me the patient.