The London Mint Office

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754 reviews
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Customer Reviews about

The London Mint Office

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Mrs Ann Watts-Jones and Mr Joseph Jones

5.00/5.00

"Thank you for great products"

Thank you for great products

27/02/2025

David

3.00/5.00

"I had to wait 8 weeks for delivery with…"

I had to wait 8 weeks for delivery with no explanation till the week of delivery

27/02/2025

Arun

5.00/5.00

"Good"

I'm going to buy rest of the coins.

27/02/2025

John Ogg

5.00/5.00

"Absolutely perfect"

Absolutely perfect

27/02/2025

Anonymous

5.00/5.00

"Despite the order being late"

Despite the order being late, I received an email of apology and after it was dispatched, it was delivered promptly, within 2 days. Very pleased with these coins. Will buy again to complete my collection.

27/02/2025

Stefano Nati

5.00/5.00

"Excellent products as always"

Excellent products as always

27/02/2025

LAURA BARKER

1.00/5.00

"Avoid"

A repose below that i cannot reply to, LMO completely missing the point - yet again. There is absolutely no reason why the payment shouldn't have been taken by direct debit, my bank also confirmed. It took you as a company nearly a year to contact me to make me aware and dealt with extremely badly!Reply from The London Mint Office
1 hours ago
Good Morning Laura,

Thank you for taking the time to share your feedback. Please accept our sincere apologies for the confusion regarding the initial payment of £29.95, which was not processed as a Direct Debit transaction. I completely understand the frustration caused by receiving payment reminders while you were in the process of arranging the payment.

I would like to assure you that your payment has now been successfully received and your account balance has been updated to £0.00.

I will also ensure that our email team follows up with confirmation of this for you.

Should you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,
Charlotte, Customer Experience Advisor

27/02/2025

GJ Harvey

5.00/5.00

"Had a follow up call"

Had a follow up call, sometimes annoying, but decided I will see what the next coin looks like as it’s a special 1st for our King.

27/02/2025

julie whyte

5.00/5.00

"Lovely coin and packaged well"

Lovely coin and packaged well. Delivered fine

27/02/2025

Rich ljohns

5.00/5.00

"Great service .number 1 place to go for…"

Great service .number 1 place to go for coins.

27/02/2025
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