"BEWARE!! Don’t buy a custom wig from them!!"

I ordered a custom wig to cover my bald head due to chemo. It arrived yesterday and was nothing like I ordered. It was supposed to be a very short cut in a white/gray color. Color was a medium blonde with no white at all and style was so long I could hardly see. Designed for a 40 year old rather than a 65 year old. If they had sent pictures during the process I could have corrected them. I wasted nearly $500.00. Do not buy a custom wig from them!!! They won’t talk to me only sent an email saying no returns and nothing they can do. BEWARE!!!
In response to their reply I discussed length and color with Naomi on multiple calls. She even said she knew the exact color I wanted. I sent them a picture of of a pixie cut and again discussed it with Naomi. In their email they State no returns and never offer to take it back to correct the issues.

"Very fast shipping and good product…"

Very fast shipping and good product from Essence Luxe Couture.

"I love my new wig"

I love my new wig! She's absolutely beautiful. I was kept up to date with everything they were doing from when I bought the wig, to when it was shipped! When it was shipped it took less than a week! Essence luxe couture are super professional and helpful, so glad to have another one of their wigs to add to my collection.

"Great piece"

Great piece! And it came super fast Thank you.

"Is been more than 2 weeks i haven't…"

Is been more than 2 weeks i haven't gotten my package I even got the Express delivery

"LOve it!!!!"

LOve it!!!!! Thank you

"Customer service was amazing"

Customer service was amazing, new to wigs and helped with every part along the way. Received a human hair sale item and completely loved it. Highly recommend !!

"Amazing Custome Human Hair Wigs!"

Purchsed my human hair wig on sale. AMAZING QUALITY. Great communication. Would HIGHLY RECOMMEND and will DEFINITELY be re purchasing when I am needing a new look!

"5 stars"

wow the service and the communication are without reproaches. she accepted a custom order without compromise and one started the next day I recommend them very strongly thank you
X10000

"Wonderful quality and communication…"

Wonderful quality and communication throughout the process. Incredible commitment to customization. Highly recommend the company and their products!