"WEBSITE SAYS MOT £25 BUT THEY CHARGED ME £40!!!"

I booked for an MOT online and whilst making the booking I asked how much is it? The member of staff asked if I had seen their website and I said that I had and saw the price of £25 advertised he then said "then it will be £25". When my husband took the car for MOT they charged £40 claiming that the £25 MOT is only for online bookings. This is misleading as neither their website nor the member of staff states that he £25 MOT is for only bookings only. The man who took the payment from my husband said that he didn't work for the company and was just helping out on Saturdays and so could not resolve our price discrepancy issue. He then very rudely said "I don't know what all the fuss is about it's only £15"! Needless to say I would advise anyone else needing an MOT to avoid this place unless you want to be misled also. I notice another review here on Trustpilot who had exactly the same issue. No coincidence!

"Poor customer service and satisfaction."

Booked online for a standard MOT. Appointment was scheduled for 10:00AM. My car was not seen until around 10.45AM. I was then told at around 11.15AM that it I needed a new rear tyre in order to pass the MOT and that everything else had passed. I was going to make a quick phone call to see if I could get hold of a second hand spare quickly, however was told that they were on a 'tight' schedule. They had the size I needed in stock and I agreed to pay and put the new tyre on.... 45 minutes later I still heard nothing, so walked into reception to inform them I had been waiting for over 2 hours and what was going on.

I told them I was unhappy I had been waiting for so long, however no apology was given to me. I then returned to my car to find it soaking wet inside as the tester had left the windows open, parked the car outside and it there was a heavy downpour of rain.

Needless to say I'm not happy with the poor customer service. Will not be using again.

"trade tyres"

always prompt. always friendly. always engaging and good value. why go the hassel of sitting in a garage for half an hour when i can watch the work beign carried out form my desk in the office

"Excelent"

We run a fleet of 20 vehicles within our company and we use Trade Tyres of Lichfield, nothing is too much trouble for these guys. If a tyre is needed no problem this is done on site which suites the need of our company to help us keep our vans on the road working. We run winter tyres on our cars and Trade Tyres supply and fit at very competitive prices. Thanks to the lads at Lichfield especially Anthony who is our main fitter. Lanmarc Ltd. Cannock

"Excellent"

I used this company last Friday the 30th October . I brought my car in for an mot and to my horror found that I had a near illegal tyre and I desperately needed brake discs. Sadly I thought that I could just pop in and wait and then drive away. I needed to be at the airport to pick up an elderly relative and the parts had to be ordered. I said this to the manager and he said not to worry we have a courtesy car, just use that . What nice guys. I was able to do what I needed to do and then picked up the car later in the day. Definitlely recommend . Friendly , helpful and not bad value.

"Happy to recommend"

Will definitely use you for my next service. Excellent service and price. Happy to recommend

"Slippery"

I booked over the phone for a £25 MOT as shown in the search engine and on their website. After booking a time I asked if I would still get the special web price and was told that I would. When the time came to pay I was charged £40 rather than the £25 that I was expecting. They said £25 was only for web bookings and that £40 was still a special price. I asked why they had not clarified this over the telephone when i enquired about the price and was told "we can't read your mind". I got a strong suspicion this was not the first time they had had this particular conversation. I won't be going back.

"Excellent Service!"

Really helpful crew there - competitive prices too. I'll certainly use Trade Tyres again.

"Trustworthy and honest"

I always use Trades Tyres for all my Services, MOT's and issues. I have never had to question their invoices or the works they carry out. The bills are always as small as possible and they do seem to really value repeat custom rather than a one-time fleece!

When I have been forced to use others I have had concerns about the real necessity of works. Not with these guys!

"Good customer Care!"

Booked MOT and full service. They offered me a service that matched the dealer’s, and at a great price. The customer service is fantastic, and so are the technicians. My car is running smoothly now. Needless to say, I will be using them again in the future.