"Lazzoni Furniture sold defective products, delayed us for a year, and finally disappeared without compensating us for our loss!"

On November 6, 2022, we purchased furniture worth approx. 10.5k USD (exc. VAT). After receiving our order, we encountered serious problems with the products. There were long and permanent scratches on the dining table chairs, texture defects, seam rips, and local stains on the seat where the same fabric was used. The sturdy seams of the seat started to loosen after a few uses and its shape deteriorated. The seams of one of the throw pillows burst. The corner of the bed frame arrived worn.

We reported our first complaint on January 14, 2023. They admitted that the fabric was produced incorrectly and said it would be re-produced. After waiting for exactly 7 MONTHS after this notification, we received a delivery on August 12, 2023. The new sofa and chairs arrived in worse condition than before. The stitching problem was solved, but the permanent scratches that I mentioned in the first delivery were all over the seat and some parts of the chairs this time. Texture defects and pilling on the old sofa were also present in this one. As a bonus, the frame of the chair also arrived with major peeling. They first blamed the shipment, but when I proved that the same type of scratches were on the chairs in the first delivery, this suspicion was eliminated. After 7 months of waiting, phone traffic regarding these problems continued for a month. We were seriously discouraged and did not want to wait for another shipment, so we requested financial compensation for our loss at the end of August.

We were hoping that, after all, they would not leave us as victims, at least at the last point. After all, the amount they would refund us would be less than the profit on a single sale of a company that sells at prices at least three times the market and positions itself as the "upper segment", right? Well, it wasn't :) Every time we reached them, we heard words like: "This issue will be discussed at the board of directors meeting.", "You will be contacted by the end of this week." We did not receive any response at the time promised to us and we were delayed for ANOTHER 3 MONTHS!. This process took a year in total. If you care about your money and time, if you do not want to be disgraced while trying to buy quality products and services, and if you do not feel worthy of being treated disrespectfully, you better stay away from Lazzoni.

Edit: I tried to reply to the response from the company, but there is no "reply" button. After my review, Lazzoni TR reached me and they finally compensated my loss. Hence I updated my rate to 4 stars and I think it is quite generous enough, considering the whole experience.